Delta Airlines Tests Cell Phone Boarding Pass - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

05:55 PM

Delta Airlines Tests Cell Phone Boarding Pass

The program, in partnership with the Transportation Security Administration, is being tested at New York's LaGuardia Airport on some flights.

A cell phone may help Delta Airlines passengers avoid long lines at the airport.

The carrier, in partnership with the Transportation Security Administration, is testing a paperless mobile check-in at New York's LaGuardia Airport. Additionally, the program allows customers with Internet-enabled phones to download an electronic boarding pass directly on their handsets.

"Passengers can now quickly check in for their flight while en route to the airport in a taxi or walking from the parking lot to the terminal," said Steve Gorman, executive VP at Delta, in a statement. "The check-in process now can take place from anywhere, at any time within 24 hours of flight departure.

Customers could proceed to the security checkpoint where TSA agents would scan the electronic pass from the mobile phone. Users would still have to show identification before being allowed through security.

After getting though security, the passenger could present this electronic boarding pass at the departure gate, and then get on the plane. Currently, the test program is only available for domestic flights.

Delta said it has plans to utilize mobile devices for additional services in the future. These are expected to include standby upgrades, round-trip check-in, and using text messaging for checking in.

This method of check-in could eventually help airlines save money by eliminating printing costs, and it could also improve customer satisfaction. Last December, Continental Airlines was the first U.S. carrier to test this type of mobile check-in program.

For both programs, the airlines worked with TSA to develop an encryption plan for boarding passes on the mobile devices.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
InformationWeek Is Getting an Upgrade!

Find out more about our plans to improve the look, functionality, and performance of the InformationWeek site in the coming months.

11 Things IT Professionals Wish They Knew Earlier in Their Careers
Lisa Morgan, Freelance Writer,  4/6/2021
Time to Shift Your Job Search Out of Neutral
Jessica Davis, Senior Editor, Enterprise Apps,  3/31/2021
Does Identity Hinder Hybrid-Cloud and Multi-Cloud Adoption?
Joao-Pierre S. Ruth, Senior Writer,  4/1/2021
White Papers
Register for InformationWeek Newsletters
The State of Cloud Computing - Fall 2020
The State of Cloud Computing - Fall 2020
Download this report to compare how cloud usage and spending patterns have changed in 2020, and how respondents think they'll evolve over the next two years.
Current Issue
Successful Strategies for Digital Transformation
Download this report to learn about the latest technologies and best practices or ensuring a successful transition from outdated business transformation tactics.
Flash Poll