The Upside Of Hostility - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Comments
The Upside Of Hostility
Newest First  |  Oldest First  |  Threaded View
Coverlet
50%
50%
Coverlet,
User Rank: Strategist
12/18/2013 | 5:43:39 PM
Re: That which we call a rose...
Most break-fix teams are a response to inadequate quality processes on the dev side (whether internal or vendor).  So it's not a business or customer problem per se.  In Venn-speak, break-fix is a reaction to the lack of overlap in two critical functions.  And it's the wrong reaction because it fails to engineer an intentional overlap.

As for new/ehanced-features-as-business-problem, that's too vague for me to try to be helpful.   I'd need more information about your company's business- and customer context.  If you're unconstrained by your company's social media policies, post more detail here.  Otherwise, feel free to reach out to me via email.
bchristian441
50%
50%
bchristian441,
User Rank: Apprentice
12/18/2013 | 4:34:38 PM
That which we call a rose...
I like the thought exercise and was hoping you would post an example solution.  This is particularly timely as my company is making another "tweak" to the IT organization.  If you explore the original statement for a business problem to solve, there are two that spring to mind: support the application by fixing bugs (including ones induced by the manufacturer releasing new versions of the platform), and support the business by delivering new or enhanced functions in the application.  Niether sounds like a good fit to name the problem and the team.
cbabcock
50%
50%
cbabcock,
User Rank: Strategist
12/10/2013 | 12:25:16 AM
Much easier said then done
This is one of the best commentaries I've read on the overall problem of business, and the IT business in particular. We've not made much progress anywhere, but if I could name an area, it would be in DevOps. The nature of the barriers is understood, the need to surmount them, liikewise. A few willing steeplechase enthusiasts (overcoming one barrier is not enough) have actually been able to do so. They've proven the value of the concept. Can we sustain the gains? Prevent recidivism? Ummmmm, maybe, maybe not. But we have to keep making the specialist more of a generalist, and the generalist has to keep learning new and specifically useful things in his moment in time.  
ChrisMurphy
50%
50%
ChrisMurphy,
User Rank: Author
12/9/2013 | 5:31:54 PM
"Experience"
I like the focus on experience, since it's quite the trendy word. Too often "experience" is about copying some other company's experience (per the milk foam over analytics), even though many times what customers value is having as little "experience" as possible -- get my thing done and get out.
Lorna Garey
50%
50%
Lorna Garey,
User Rank: Author
12/9/2013 | 11:34:57 AM
"Engineers" is a scary verb
Engineers and other left-brain types tend to underestimate the stomach-churning feeling that the concept of trying to understand exactly what developers (or [insert tech here]) actually *do* instills in a typical generalist. And, technologists like to encourage this state of affairs by sprinkling acronyms like cinnamon on a pumpkin latte. That's a big part of the problem, I think.
RobPreston
50%
50%
RobPreston,
User Rank: Author
12/9/2013 | 9:43:44 AM
Adaptive Specialists
Adaptive specialists. I think you've coined an HR term, Coverlet. Without having put a name to it, I find myself looking for just such qualities in an editorial hire. 


2020 State of DevOps Report
2020 State of DevOps Report
Download this report today to learn more about the key tools and technologies being utilized, and how organizations deal with the cultural and process changes that DevOps brings. The report also examines the barriers organizations face, as well as the rewards from DevOps including faster application delivery, higher quality products, and quicker recovery from errors in production.
News
The State of Chatbots: Pandemic Edition
Jessica Davis, Senior Editor, Enterprise Apps,  9/10/2020
Commentary
Deloitte on Cloud, the Edge, and Enterprise Expectations
Joao-Pierre S. Ruth, Senior Writer,  9/14/2020
Slideshows
Data Science: How the Pandemic Has Affected 10 Popular Jobs
Cynthia Harvey, Freelance Journalist, InformationWeek,  9/9/2020
Register for InformationWeek Newsletters
Video
Current Issue
IT Automation Transforms Network Management
In this special report we will examine the layers of automation and orchestration in IT operations, and how they can provide high availability and greater scale for modern applications and business demands.
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll