Google, HP Halt Chromebook 11 Sales - InformationWeek

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Google, HP Halt Chromebook 11 Sales
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Gary_EL
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Gary_EL,
User Rank: Ninja
11/19/2013 | 12:15:36 AM
Always neglected until ....
Power supplies and batteries always seem to be technology's stepchildren – never given the attention they deserve. What an incredibly bad stroke of bad luck it was for this to happen right before the busiest buying season of they year, and I laud the wisdom of the decision makers for temporarily taking the product off the market and thereby avoiding a potential disaster. However daunting this problem in this vital subsystem turns out to be, battery chargers and the power systems of laptops can be dealt with separately from the rest of the device, which means the device itself will not have to be reengineered. But, Santa's going to have to shell out more for laptops this Christmas with Chromebook on hiatus.
anon3630363817
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anon3630363817,
User Rank: Apprentice
11/18/2013 | 8:37:09 PM
Re: Pricing of the Chromebooks
While the price point is important to Google since the idea behind making these machines available is to get more as many people online as often as possible, it's certainly not "the whole reason" for buying Chromebooks. I got mine because it's a breeze to secure, maintain, exchange and update. I also don't think that this flaw, to whatever extent it's actually occurring, is necessarily the result of the price. As you indicate, much more expensive laptops have had similar problems. I'm guessing that the issue is more about the design of the charger being somewhat unconventional than "enormous pricing pressure."  
Byurcan
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Byurcan,
User Rank: Apprentice
11/18/2013 | 6:58:23 PM
Re: Good move
Yeah, it does seem they were very quick to come to this decision, hopefully not too premature.
Thomas Claburn
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Thomas Claburn,
User Rank: Author
11/18/2013 | 4:00:56 PM
Re: Pricing of the Chromebooks
There's more to Chromebooks than pricing. I heard that a security engineer at Twitter specifically sought out a Chromebook to take to a recent security conference because Mac and Windows laptops were too easy to hack. I've given Chromebooks to my kids because they're so much easier to take care of than traditional laptops (though things have improved since the pre-app store days when updates all had to be manually sought out, downloaded and installed).
platypusguy
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platypusguy,
User Rank: Apprentice
11/18/2013 | 2:49:02 PM
Pricing of the Chromebooks
The whole reason for buying Chromebooks is pricing, and that is how Google has long positioned them. That is, as inexpensive clients. So there has to be enormous pricing pressure on components, and occasionally things like this will happen.

What's less easy to explain are similar power problems in Macs and Dell machines, where the price premium should insure high-quality components through and through.
Thomas Claburn
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Thomas Claburn,
User Rank: Author
11/18/2013 | 1:55:46 PM
Re: Good move
Given how few reports about this have been received, Google and HP deserve credit for getting out ahead of what appears to be a relatively minor quality control issue at a supplier.
Tom Murphy
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Tom Murphy,
User Rank: Author
11/18/2013 | 1:18:05 PM
Good move
I actually think it's kind of refreshing to see HP and Google halt sales -- not an easy call to make.  One must assume that the product safety commission and the potential for an outright consumer revolt spurred the decision after engineers found no easy fix to the problem. 

We've seen so many miracles that we forget technology is incredibly complicated. But we also have seen many products launch with recharging issues.  It's good to see action taken quickly on this one. What else could they have done?
Camber
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Camber,
User Rank: Apprentice
11/18/2013 | 11:26:12 AM
A Real Head Scratcher
I would like to think that percentage of faulty chargers is very small, admittedly having no background in Quality Control, the first simplistic tactic that comes to mind is  - Let's plug this baby in and put her through her tricks, and see if there are any problems. Supposedly this was done and nothing turned up. Also surprising was HP's seemingly laissez faire attitude in suggesting to customers that any mini-usb charger as an alternative. A drawer full of chargers attests to my assumption that every device has its own dedicated charger now according to HP apparently not.
samicksha
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samicksha,
User Rank: Strategist
11/18/2013 | 11:17:39 AM
First hand news
I was not so optimistic about Chromebook earlier but when i saw it is taking up good hype and height, majorly with educational insitutes i had to believe my eyes, then it took some increase in last summer declining apple and windows sale.


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