Can IT Help Build A Better Workplace Environment? - InformationWeek

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Can IT Help Build A Better Workplace Environment?
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TerryB
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TerryB,
User Rank: Ninja
8/30/2013 | 5:49:34 PM
re: Can IT Help Build A Better Workplace Environment?
You crack me up. You need all these tools created by IT to even implement what you are babbling about. What's your price tag on that stuff? Way more than it costs someone like me to just create it for my users, based on what they want.
I suspect you've never actually created anything for a company that you worked for. Have you heard this joke? "A consultant knows 300 ways to make love but doesn't have a girl friend".
Get it? Still with me?
dchasselshp5
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dchasselshp5,
User Rank: Apprentice
8/23/2013 | 6:16:32 PM
re: Can IT Help Build A Better Workplace Environment?
How I love it when I get "not in my life time" type comments - it just confirms how disruptive this is! Let me try a put it in simple language.

Business logic never changes; think of the pony express a man doing a series of task picking up a letter (a series of task just getting to that) getting on the horse etc. Today the man does the same series of logical steps but the horse is now the webGǪ..got it yet? GǪ..When you analyse the tasks human and system to achieve outcomes where all information is created there are less than 13 work task typesGǪstill with meGǪ.? So identify them create them as configurable GǣobjectsGǥ stored in database and build a Gǣprocess engineGǥ to orchestrate as required Then build an easy to use
graphical interface to build this logic and of course workflow or more
appropriately Gǣcollaboration flowsGǥ. Then you need MDM capability to use legacy data etc and GǣbingoGǥ you have exactly what I claim!

All far too simple for GǣITGǥ whose evolution has stuck with old 3GL coding but keeps GǣITGǥ (or the vendor) in control. Oh yes I forgot 20 years R&D and including working with early adopters; a steep learning curve for all including us! BUT it really does work and
handling any business complexity e.g. build a configurator in weeks, an intelligent process recognising past actions GǪand we know more to come.
TerryB
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TerryB,
User Rank: Ninja
8/23/2013 | 5:12:10 PM
re: Can IT Help Build A Better Workplace Environment?
The "model" doesn't cut it, doesn't collect sufficient level of detail and doesn't guarantee robust code. The key is generate something the user can see and touch ASAP and then iterate until user is ready for production use. And then apply continuous improvement thru it's lifecycle, quickly responding to all requests for improvements or integration with other processes.
Anyone can model a process at a high level, only serious developers can create a high quality product that actually works.
Kind of like describing how to play high quality football versus actually being able to do it, which very few can. Not all "IT" is created equally, as you seem to suggest.
dchasselshp5
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dchasselshp5,
User Rank: Apprentice
8/23/2013 | 4:35:21 PM
re: Can IT Help Build A Better Workplace Environment?
Let's cut out the fancy speak. Business users not IT or the GǣvendorGǥ should decide how software supports them at work in a transparent easily understood development environment. The interpretation gap between IT and business must be closed as build and future change is quickly implemented exactly as required. This has been the Gǣdream the questGǥ for decades! Good news it has been created where the build takes place in the GǣmodelGǥ using declarative no code change no code generation or compiling. Just a pity Forrester have ignored for so longGǪ..until it suits them? Must drop their CEO another noteGǪ.from the UK.

However the result is what is important not my spat with analysts. People will embrace ownership of their processes feel empowered individually and collectively to deliver on their agreed outcomes. Fear of change will be removed indeed welcomed to improve the work environment. At last business in control of their processes and business logic not GǣITGǥ whose jobs is secure delivery to users on whatever device.
TerryB
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TerryB,
User Rank: Ninja
8/22/2013 | 5:25:32 PM
re: Can IT Help Build A Better Workplace Environment?
Maybe I've not read this correctly but my question is: Who in the heck doesn't design systems without talking to the actual people who will use them? That has worked for me since 1985 when I started in this field.
I also question his 37% satisfaction rate. I've been severely disappointed our (local biz unit) satisfaction dropped from 90% to 68% two years ago when our global company centralized IT support. 37% would get me fired! Who does Forrester talk to for this stuff?
RobPreston
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RobPreston,
User Rank: Author
8/22/2013 | 3:20:07 PM
re: Can IT Help Build A Better Workplace Environment?
Employee-centric design seems consistent with the Employee First mantra of HCL Technologies CEO Vineet Nayar. http://www.informationweek.com...
David F. Carr
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David F. Carr,
User Rank: Author
8/22/2013 | 2:58:40 PM
re: Can IT Help Build A Better Workplace Environment?
This is more or less what social collaboration tools like Jive are supposed to accomplish, isn't it? Where are the gaps?
Laurianne
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Laurianne,
User Rank: Author
8/22/2013 | 2:46:19 PM
re: Can IT Help Build A Better Workplace Environment?
What percentage of today's companies would you estimate follow employee-centric design? This sounds great but I haven't seen this in action much.


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