IT As Cloud Service Provider: New Skills Required - InformationWeek

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IT As Cloud Service Provider: New Skills Required
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David F. Carr
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David F. Carr,
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8/13/2013 | 2:08:46 PM
re: IT As Cloud Service Provider: New Skills Required
IT might not need to hire a PR agency, but if the organization has an internal comms team, making some friends there would be a good idea.
D. Henschen
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D. Henschen,
User Rank: Author
8/13/2013 | 3:21:56 AM
re: IT As Cloud Service Provider: New Skills Required
I'm thinking either-or isn't as good as a competitive climate in which there are internal an external options. Great if the internal option is competitive price wise, but there better be some value-added differentiation. Lower-cost, third-party options should be there to keep things honest and offer choices when the value-add advantages IT offers just don't matter. Competition is key, not just having IT mimic commercial-service pricing plans.
ChrisMurphy
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ChrisMurphy,
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8/12/2013 | 11:44:21 PM
re: IT As Cloud Service Provider: New Skills Required
IT can take this "we're a service" thinking too far, though. If IT starts acting like a completely arm's length organization -- billing out piecemeal for every bit of work, asking for detailed requisition forms, and generally not being a spin-your-chair-and-help-out kind of teammate -- well, then it's training business units to think of internal IT as no different or better than an outside provider. Yes, benchmark against outsiders, but go well beyond.
RobPreston
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RobPreston,
User Rank: Author
8/12/2013 | 2:35:19 PM
re: IT As Cloud Service Provider: New Skills Required
Pricing of internally provided cloud services is key. If the internal provider can't keep up with the likes of Amazon and Microsoft on that front, then its value proposition will wane, especially as the security and reliability of the external providers become less of an issue.


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