Speech Recognition Tool Comes Up 'Speechless' - InformationWeek

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Speech Recognition Tool Comes Up 'Speechless'
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Dr. Z
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Dr. Z,
User Rank: Apprentice
9/30/2011 | 5:35:32 PM
re: Speech Recognition Tool Comes Up 'Speechless'
I have been involved in the integration of speech recognition technology with electronic health records for several years now and am a practicing physician in a busy Emergency Department. The Dragon software has gotten more accurate with every new release. In our experience the major problems with errors are not related to the software but with inadequate training, user mechanics and microphone quality. Most installs I've been associated with have used the Nuance handheld PowerMic II with Dragon Medical software v10.0 or newer. This combination has provided great speed & accuracy. In my opinion the poor results of the study are not software related, but are most likely caused by a combination of poor user mechanics, poor training and inferior microphone quality.
Brian Zimmerman, MD
Epic Physician Champion
Premier Health Partners
Co-founder of Physician Technology Partners
LGARBER016
50%
50%
LGARBER016,
User Rank: Apprentice
9/30/2011 | 12:45:41 PM
re: Speech Recognition Tool Comes Up 'Speechless'
I find these results surprising. We did a formal study a few years ago comparing Nuance's Dragon Naturally Speaking Medical with transcription for visit notes and found both to have equally low error rates with no major errors.
Larry Garber, MD
Medical Director for Informatics
Reliant Medical Group (formerly known as Fallon Clinic)
Lisa Henderson
50%
50%
Lisa Henderson,
User Rank: Apprentice
9/29/2011 | 8:47:07 PM
re: Speech Recognition Tool Comes Up 'Speechless'
I really don't find this surprising. It doesn't seem there is a good voice recognition or voice response system out there. But in regard to this statistic: "Researchers also said that at least one major error was found in 23% of ASR reports, as opposed to 4% of conventional dictation transcription reports," that is just cause for needless alarm among patients and practitioners.

Lisa Henderson, InformationWeek Healthcare, contributing editor


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