Bank Of America's Digital Transformation: Where IT Fits In - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Comments
Bank Of America's Digital Transformation: Where IT Fits In
Newest First  |  Oldest First  |  Threaded View
dbruce9831
50%
50%
dbruce9831,
User Rank: Apprentice
10/28/2016 | 4:32:35 PM
Yeah, but ......... what about oversea customers?
Typical hype that emits from BoA that NEVER addresses customer's needs. I am a 36 year customer of BoA now residing outside the US and - despite the claim they "serve" 35 countries (apparently Australia is NOT included) - they still design their digital platforms to exclude non-resident customers. Two examples of this are the inability of international customers to download/install the mobile banking app and the poor design of ALL digital interfaces that prevent entry of overseas information - especially the mask on webpages that refuse to accept international telephone numbers that do not fit US patterns (eg accepting and international access code or the standard + symbol for that, area codes that are nor 3 digits, telephone numbers that exceed US standard 7 digits). IT at BoA needs to realize the existence of the real world and large potential customer base that exists outside the US and Canada and is actively and passively being excluded from this digital transformation.


The State of IT & Cybersecurity Operations 2020
The State of IT & Cybersecurity Operations 2020
Download this report from InformationWeek, in partnership with Dark Reading, to learn more about how today's IT operations teams work with cybersecurity operations, what technologies they are using, and how they communicate and share responsibility--or create risk by failing to do so. Get it now!
Commentary
Gartner Forecast Sees 7.3% Shrinkage in IT Spending for 2020
Joao-Pierre S. Ruth, Senior Writer,  7/15/2020
Slideshows
10 Ways AI Is Transforming Enterprise Software
Cynthia Harvey, Freelance Journalist, InformationWeek,  7/13/2020
Commentary
IT Career Paths You May Not Have Considered
Lisa Morgan, Freelance Writer,  6/30/2020
Register for InformationWeek Newsletters
Video
Current Issue
Key to Cloud Success: The Right Management
This IT Trend highlights some of the steps IT teams can take to keep their cloud environments running in a safe, efficient manner.
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll