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The End Of IT: More Questions, Some Answers
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SaneIT
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SaneIT,
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5/11/2016 | 11:19:33 AM
Re: Economics and productivity
I think quarterly training would be great but have you ever tried to people to go to a training session?  We do roll out training for anything new that we do but getting someone to come in for training on an older system that they have been using for a couple of years is next to impossible.  Some people become so fixed in a rut that you can't teach them anything new because they already know it all.
Joe Stanganelli
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Joe Stanganelli,
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5/10/2016 | 9:25:06 AM
Re: Economics and productivity
@SaneIT: Indeed, ideally there's at least quarterly training going on on using the tools you have, learning new tools and techniques that may come into play, learning effective cybersecurity measures, etc.
Joe Stanganelli
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Joe Stanganelli,
User Rank: Author
5/10/2016 | 9:23:58 AM
Re: Economics and productivity
@jastroff: Of course, this can be problematic when sales promises more than engineering can deliver or essentially dictates what the engineering team will work on next.  :/

As for having better tools, well...  dilbert.com/strip/1996-04-01
SaneIT
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SaneIT,
User Rank: Ninja
5/10/2016 | 8:43:42 AM
Re: Economics and productivity
@Joe Stanganelli

"Of course, people should  know how to do these basic things -- and be empowered enough to do them themselves"

This is an excellent point, IT should be working to help people fish for themselves to an extent.  Desktop users shouldn't have to call the helpdesk every time they want to change printers.  We're living in a world where technology is creeping into everything we do but what I've seen over the decades of working in IT is that people are not necessarily getting better at using technology.  What I see are people who love an app and are pretty good at navigating through an app to perform a specific task but get them outside of that app or task and they are completely lost.  

 
jastroff
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jastroff,
User Rank: Ninja
5/9/2016 | 4:44:47 PM
Re: Economics and productivity
The higher your worth to the company, the less you have to know about technology. Probably why people in Sales don't bother with learning more than they need to, and have the better tools.

>> But if the person makes over $100 an hour to create a marketing strategy or handle securities litigation, maybe their time is better spent than figuring out what an A0 error on the copy machine means.
Joe Stanganelli
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Joe Stanganelli,
User Rank: Author
5/9/2016 | 9:05:22 AM
Economics and productivity
Well, there's learned helplessness, and then there's productivity.

Should the CEO of a Fortune 500 company be changing a printer ink cartridge?  Heck, should his executive assistant even be bothering with that?

At some point, if the organization is large enough and the task is distinctly tech-related enough, it doesn't make economic sense to have anyone other than the "person who's paid to do it" do it.  (Not that you want network engineers being called upon to perform the more menial tech tasks, but certainly a front-line helpdesk technician or other low man on the IT totem pole can be called upon to do some gofering when the situation calls for it.)

Of course, people should  know how to do these basic things -- and be empowered enough to do them themselves -- if they situation warrants.  But if the person makes over $100 an hour to create a marketing strategy or handle securities litigation, maybe their time is better spent than figuring out what an A0 error on the copy machine means.
SaneIT
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SaneIT,
User Rank: Ninja
5/9/2016 | 8:32:09 AM
The End of IT
"If IT was to be responsible for everything in the organization that has technology in it, you would quickly increase the size of your IT team to mirror all your business staff. That's not going to happen, and it shouldn't happen."

I'm not arguing for ownership of everything technology related but IT should have a voice in all of those instances and they should have a voice.  There is nothing more frustrating than a department making decisions without working with IT and getting so far from the rest of the company's platform that it takes a Herculean effort to get the systems they are using to talk to anything else in the company.  If every department was left on their own to plan and implement the systems they think they need the silos they built would necessitate a whole new team just to tie them together.
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