7 Smart Ways To Leverage Social Data - InformationWeek

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7 Smart Ways To Leverage Social Data
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shamika
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shamika,
User Rank: Ninja
7/29/2015 | 11:54:12 AM
Social data
Social data mostly used to predict demand. This is applicable for any industry. Having accurate data will help in analyzing the demand correctly. 
shamika
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shamika,
User Rank: Ninja
7/29/2015 | 11:55:22 AM
Re: Social data
I think it is also an important aspect to look in to the confidentiality when using social data.
asksqn
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asksqn,
User Rank: Ninja
7/29/2015 | 6:55:33 PM
Hire competent personnel and sales revenue will take care of itself
Use of social media to predict consumer demand is nice and all, but what cos. really need to pay attention to is missing from the list:  CUSTOMER SERVICE.  While there are some cos. out there that attempt to address c/s concens via social media, my experience has been rather underwhelming - the employees tasked with attending to the co.'s social media are almost always brain dead and not very helpful.  If cos. really want to help consumers instead of spying on their social media accounts, how about hiring knowledgeable and competent employees instead of the freshly minted 22 y/o who will work 90 hrs/wk for minimum wage and has never been able to string a coherent written sentence together. 
LisaMorgan
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LisaMorgan,
User Rank: Moderator
7/29/2015 | 7:10:39 PM
Re: Hire competent personnel and sales revenue will take care of itself
I'm sure I'm not the only one who feels your pain.  :-)
LisaMorgan
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LisaMorgan,
User Rank: Moderator
7/29/2015 | 7:16:12 PM
Re: Social data
I think it's really cool how some organizations are pulling in social data to predict demand.  It's a little more sophisticated than gauging whether people like or dislike something; the question is will you buy it, when, and at what price.  Also, what might affect your decision or the timing?  
shamika
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shamika,
User Rank: Ninja
7/30/2015 | 1:30:24 PM
Re: Hire competent personnel and sales revenue will take care of itself
@asksqn I agree with you. With the new technology, there different ways to grab customer data; however customer service has become an issue.  While having all these measures in place it is important to understand the purpose of customer service.
shamika
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shamika,
User Rank: Ninja
7/30/2015 | 1:32:54 PM
Re: Social data
@LisaMorgan true. It is more of a market research where it helps organizations to understand customer behavior. Therefore it is important to use sensible questions.
batye
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batye,
User Rank: Ninja
8/3/2015 | 1:01:06 PM
Re: Social data
@shamika, I would say yes, but other factors are always in play... like economy - as economy this days up and down...
batye
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batye,
User Rank: Ninja
8/3/2015 | 1:03:26 PM
Re: Hire competent personnel and sales revenue will take care of itself
@LisaMorgan, thank you, a lot of the interesting info/points....
batye
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batye,
User Rank: Ninja
8/3/2015 | 1:06:35 PM
Re: Hire competent personnel and sales revenue will take care of itself
@asksqn, good point... I could not agree more... as example would be Amazon... the way they provide customer service....
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