Salesforce Adds HR To Its Online Suite - InformationWeek

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Salesforce Adds HR To Its Online Suite
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shamika
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shamika,
User Rank: Ninja
4/24/2015 | 8:44:28 PM
Internal Customers
This is an interesting article. In my opinion I think it's always better to manage both internal and external customer relationship. Internal customers would be the first contact point.
SunitaT0
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SunitaT0,
User Rank: Ninja
4/25/2015 | 3:21:56 PM
Re: Internal Customers
@shamika? What do you mean by internal customers? I already know a new project when developed passes through testing department and then passes through the normal employees for feedback behind that particular product.
SachinEE
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SachinEE,
User Rank: Ninja
4/27/2015 | 1:55:19 PM
Re: Internal Customers
@SunitaT0: The testing department already has people with that kind of mentality. Moreover the company can just hire professional testers to test the final product and add their comments. 
shamika
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shamika,
User Rank: Ninja
4/28/2015 | 11:30:42 AM
Re: Internal Customers
@sunita I meant the other departments in an organization. They are the internal customers that we deal on day to day basis. As an example, if the IT department needs to increase the headcount, they will come to HR requesting help.  
tzubair
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tzubair,
User Rank: Ninja
4/26/2015 | 10:20:02 AM
Re: Internal Customers
"In my opinion I think it's always better to manage both internal and external customer relationship. Internal customers would be the first contact point."

@shamika: I agree. I think the internal customers are often ignored and that often leads to poor performance and higher turnover. If the company is using a proper HR module to keep a track of HR records, it would also lead them to better evaluate individual performances and hence to greater employee satisfaction.
SachinEE
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SachinEE,
User Rank: Ninja
4/27/2015 | 2:27:04 PM
Re: Internal Customers
@tzubair: I think employee satisfaction also depends on the work culture and the management of the place, and not only HR.
shamika
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shamika,
User Rank: Ninja
4/28/2015 | 11:34:46 AM
Re: Internal Customers
@sachin, I agree with you. Culture and management style are the important factors. At the same time I believe the job itself will add more weight in to employee motivation. 
shamika
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shamika,
User Rank: Ninja
4/24/2015 | 8:48:09 PM
EEC
"Salesforce for HR is aimed at improving employee involvement and lowering the new employee turnover rate." We have something similar. It's called the Employee Engagement Committee who increases the engagement of the employees through various activities.
shamika
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shamika,
User Rank: Ninja
4/24/2015 | 8:50:44 PM
Re: EEC
Sharing the relevant HR practices and policies is a good idea. It helps the employees to understand them better, At the same time it will reduce more time for HR team to deal with more strategic HR concepts.
SunitaT0
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SunitaT0,
User Rank: Ninja
4/25/2015 | 3:18:31 PM
Re: EEC
Yes but without hands on and case files (including video documentation) HR practices and policy sharing wouldn't be too effective. 
nasimson
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nasimson,
User Rank: Ninja
4/25/2015 | 11:31:30 PM
whats next after HR
This is a very strategic move. For the companies who were using SalesFroce.com, their field forces were LARGE, often the biggest departments in the company. Now it makes perfect sense that the same sales employees use the same interface to deal with HR processes too. Non-sales departments (with fewer personnel in number) would adopt to this new interface.

I wonder whats next after HR on SalesForce agenda!
tzubair
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tzubair,
User Rank: Ninja
4/26/2015 | 9:58:19 AM
Re: whats next after HR
@Nasimson: I agree. This is indeed a big development and this would pretty much cover the entire value chain. The integration of the HR module with the existing ones will help them link employee performance with the compensation and would also provide rich analytics in this area.
TerryB
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TerryB,
User Rank: Ninja
4/27/2015 | 1:14:26 PM
Re: whats next after HR
Guys, what Salesforce is doing hardly counts as an "HR package". HR is recruiting/interview tracking, benefits mgmt, performance reviews, job history tracking, training history tracking. And I'm not even including Payroll, which is ADP for us. But HR still manages.

I guess if you are a really big company wheo rarely talks to each other, you could make an argument for what Salesforce has done. But to think you are buying this and solving your HR systems is wrong.
shamika
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shamika,
User Rank: Ninja
4/28/2015 | 11:57:13 AM
Re: whats next after HR
@nasimson what do you think about the Relationship Manager concept? I think this is the latest trend.
nasimson
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nasimson,
User Rank: Ninja
4/30/2015 | 11:14:29 PM
Re: whats next after HR
> nasimson what do you think about the Relationship Manager concept? I think this is the latest trend.

@shamika: Relationship managers are the single POC from a company to its client. Are you talking about that?

Or are you talking about the Business Partner? The single HR person assigned to a deparment to liason for its all HR needs.

 
Joe Stanganelli
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Joe Stanganelli,
User Rank: Author
4/26/2015 | 11:37:37 PM
HR
Pardon my snark, but FWIW, in my experience, the primary information that employees need from HR but can never seem to get is how to actually get in touch with their HR representative...
asksqn
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asksqn,
User Rank: Ninja
4/28/2015 | 6:11:32 PM
Serf 101
"Employee Journeys" AKA tracking your every move of every second of every day on the job.  


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