Salesforce Adds HR To Its Online Suite - InformationWeek

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Salesforce Adds HR To Its Online Suite
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shamika
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shamika,
User Rank: Ninja
4/24/2015 | 8:44:28 PM
Internal Customers
This is an interesting article. In my opinion I think it's always better to manage both internal and external customer relationship. Internal customers would be the first contact point.
shamika
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shamika,
User Rank: Ninja
4/24/2015 | 8:48:09 PM
EEC
"Salesforce for HR is aimed at improving employee involvement and lowering the new employee turnover rate." We have something similar. It's called the Employee Engagement Committee who increases the engagement of the employees through various activities.
shamika
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shamika,
User Rank: Ninja
4/24/2015 | 8:50:44 PM
Re: EEC
Sharing the relevant HR practices and policies is a good idea. It helps the employees to understand them better, At the same time it will reduce more time for HR team to deal with more strategic HR concepts.
SunitaT0
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SunitaT0,
User Rank: Ninja
4/25/2015 | 3:18:31 PM
Re: EEC
Yes but without hands on and case files (including video documentation) HR practices and policy sharing wouldn't be too effective. 
SunitaT0
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SunitaT0,
User Rank: Ninja
4/25/2015 | 3:21:56 PM
Re: Internal Customers
@shamika? What do you mean by internal customers? I already know a new project when developed passes through testing department and then passes through the normal employees for feedback behind that particular product.
nasimson
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nasimson,
User Rank: Ninja
4/25/2015 | 11:31:30 PM
whats next after HR
This is a very strategic move. For the companies who were using SalesFroce.com, their field forces were LARGE, often the biggest departments in the company. Now it makes perfect sense that the same sales employees use the same interface to deal with HR processes too. Non-sales departments (with fewer personnel in number) would adopt to this new interface.

I wonder whats next after HR on SalesForce agenda!
tzubair
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tzubair,
User Rank: Ninja
4/26/2015 | 9:58:19 AM
Re: whats next after HR
@Nasimson: I agree. This is indeed a big development and this would pretty much cover the entire value chain. The integration of the HR module with the existing ones will help them link employee performance with the compensation and would also provide rich analytics in this area.
tzubair
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tzubair,
User Rank: Ninja
4/26/2015 | 10:20:02 AM
Re: Internal Customers
"In my opinion I think it's always better to manage both internal and external customer relationship. Internal customers would be the first contact point."

@shamika: I agree. I think the internal customers are often ignored and that often leads to poor performance and higher turnover. If the company is using a proper HR module to keep a track of HR records, it would also lead them to better evaluate individual performances and hence to greater employee satisfaction.
Joe Stanganelli
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Joe Stanganelli,
User Rank: Author
4/26/2015 | 11:37:37 PM
HR
Pardon my snark, but FWIW, in my experience, the primary information that employees need from HR but can never seem to get is how to actually get in touch with their HR representative...
TerryB
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50%
TerryB,
User Rank: Ninja
4/27/2015 | 1:14:26 PM
Re: whats next after HR
Guys, what Salesforce is doing hardly counts as an "HR package". HR is recruiting/interview tracking, benefits mgmt, performance reviews, job history tracking, training history tracking. And I'm not even including Payroll, which is ADP for us. But HR still manages.

I guess if you are a really big company wheo rarely talks to each other, you could make an argument for what Salesforce has done. But to think you are buying this and solving your HR systems is wrong.
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