3 Priorities For Enterprise Applications In 2015 - InformationWeek

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3 Priorities For Enterprise Applications In 2015
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ColmanAMurphy
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ColmanAMurphy,
User Rank: Apprentice
3/26/2015 | 7:56:35 PM
Smart Technology Makes for Great Customer Experience
Sameer – Great article. It's true that more features and data collection don't necessarily mean a better user experience. Nor does it mean faster or more efficient business processes. Organizations need more integrated technology and smarter processes that combine data and information – across multiple platforms – to streamline routine transactions. Smart technology combines the industry's best practices in collaborative business processes and ECM, and integrates new delivery models such as cloud-stored content and mobile interfaces. These can enable better, faster, more reliable and more accurate processing, and ultimately, a better end-user experience. – Colman Murphy, Xerox, @ColmanAMurphy 
shamika
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shamika,
User Rank: Ninja
3/27/2015 | 11:21:46 PM
Re: Smart Technology Makes for Great Customer Experience
Great article and thank you for sharing this Sameer. Better features will always help people to perform their task well. A simple system with better features will be convenient than having a sophisticated system.   
shamika
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shamika,
User Rank: Ninja
3/27/2015 | 11:25:40 PM
Re: Smart Technology Makes for Great Customer Experience
Data analysis and reporting has become vital for any system. It is always better to have inbuilt reporting and data analysis tools than downloading data and performing analysis using various other tools. 
tzubair
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tzubair,
User Rank: Ninja
3/29/2015 | 3:53:12 AM
Applications of technology and data
 

"Let's make 2015 the year we focus on better features, improved usability, and more meaningful data."

 

Interesting read and the last line sums it all up. What we really need is not better technology but better usage of technology. We do not need more data to be captured, but we need better organization and the ability to make meaningful conclusions from the data. I think we're moving towards the next phase in the information age where the applications of technology and data will change the game for companies and not the technology or the data alone.
tzubair
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tzubair,
User Rank: Ninja
3/29/2015 | 4:07:51 AM
Re: Smart Technology Makes for Great Customer Experience
" Organizations need more integrated technology and smarter processes that combine data and information – across multiple platforms – to streamline routine transactions."

@Colman: I agree with you on this. I think integration will play a key role as we progress. What you do need right now is a higher level of integration between different devices so that they're able to talk to each other and add more value. They need not be more sophisticated but should have the ability to get integrated in the environment.
yalanand
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yalanand,
User Rank: Ninja
3/29/2015 | 7:27:41 AM
Re: Smart Technology Makes for Great Customer Experience
@Tzubair: I think integration will come with the use of more and more cloud architectures inside the Enterprise, because otherwise how would you run Legacy Systems?
yalanand
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yalanand,
User Rank: Ninja
3/29/2015 | 7:28:54 AM
Re: Smart Technology Makes for Great Customer Experience
@Shamika: Most companies don't use an insider to do the job. They hire third party logistics because they are fast and they are cheap.
tzubair
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tzubair,
User Rank: Ninja
3/29/2015 | 10:59:28 AM
Re: Smart Technology Makes for Great Customer Experience
"I think integration will come with the use of more and more cloud architectures inside the Enterprise, because otherwise how would you run Legacy Systems?"

@yalanand: I think it depends on which context you're looking at integration from. One aspect of integration is the use of legacy systems with new ones. The other form of integration is between different systems which are part of the same domain/environment. I was referring to the latter.


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