Microsoft Azure Drives Ford Hybrid-Cloud Plan - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Comments
Microsoft Azure Drives Ford Hybrid-Cloud Plan
Newest First  |  Oldest First  |  Threaded View
D. Henschen
50%
50%
D. Henschen,
User Rank: Author
3/19/2015 | 2:19:40 PM
Re: Oh, and Ford uses Microsoft Dynamics CRM in its call centers
The short answer is that the car doesn't store that data. This is what some describe as the "exhaust gas" data. A theme in big data is trying to use everything, but that's not what's happening in this case. The vehicle only retains a rolling window of most-recent data. I guess it's like a black-box state where service people can go in and see the latest operating data.

 
danielcawrey
50%
50%
danielcawrey,
User Rank: Ninja
3/18/2015 | 8:32:15 PM
Re: Oh, and Ford uses Microsoft Dynamics CRM in its call centers
25 GB of data is a ridiculously large amount of information to spew off every hour. How can the vehicle even store that amount of data? One would think that there would need to be some limits to this because that's just too much information. 
D. Henschen
50%
50%
D. Henschen,
User Rank: Author
3/18/2015 | 8:15:16 PM
Oh, and Ford uses Microsoft Dynamics CRM in its call centers
When customers have questions about vehicle health reports, they can call into Ford for advice, questions and to coordinate service. When they do that, Microsoft Dynamics CRM is behind the scenes at Ford call centers. If customers consent to share their car data, Ford can pass it along to dealers before they get there so they can discuss preventative mainteance. Otherwise you have to wait for the service department to plug into the data port and get a full technical report complete with all sorts of error codes and detail that consumers don't see in reports that are delivered to their phone.


The State of Cloud Computing - Fall 2020
The State of Cloud Computing - Fall 2020
Download this report to compare how cloud usage and spending patterns have changed in 2020, and how respondents think they'll evolve over the next two years.
Commentary
Why 2021 May Turn Out to be a Great Year for Tech Startups
John Edwards, Technology Journalist & Author,  2/24/2021
News
How GIS Data Can Help Fix Vaccine Distribution
Jessica Davis, Senior Editor, Enterprise Apps,  2/17/2021
Slideshows
11 Ways DevOps Is Evolving
Lisa Morgan, Freelance Writer,  2/18/2021
Register for InformationWeek Newsletters
Video
Current Issue
2021 Top Enterprise IT Trends
We've identified the key trends that are poised to impact the IT landscape in 2021. Find out why they're important and how they will affect you.
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll