7 Excuses To Avoid Family Tech Support - InformationWeek

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7 Excuses To Avoid Family Tech Support
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nasimson
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nasimson,
User Rank: Ninja
12/28/2014 | 10:35:30 PM
I know someone ..
My usually-practiced one is:

I am a software guy. I know how to write algorithms and programs. I can help you if you need one of those , but I cant fix your laptop. But wait, I know someone who can do that for very cheap ..
nasimson
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nasimson,
User Rank: Ninja
12/28/2014 | 10:30:14 PM
what if ..
@ Booker:

> the best we've seen. Dan Moulding posted the
> following on Programmers Stack Exchange in 2010:

>    If it's a Windows box say, "I only know how to fix Macs."
>    If it's a Mac say, "I only know how to fix PCs."
>    If it's a Linux box say, "You're a Linux user... fix it yourself!"

but what if two old relatives approach you. One for PC and another for Mac. What do you then?
impactnow
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impactnow,
User Rank: Author
12/23/2014 | 4:48:54 PM
Tech vs. people

Depending on the family and the dynamics spending time with technology may be a welcome respite from the family squabbles! I do like the statement about the laptop catching on fire --I may use that one!!!

Laurianne
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Laurianne,
User Rank: Author
12/23/2014 | 2:36:06 PM
Got drafted early
My parents launched a sneak attack request for help over the weekend. Luckily they were easy problems. Good luck this week on the tech support front, everyone.
freespiritny25
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freespiritny25,
User Rank: Ninja
12/23/2014 | 2:04:50 PM
Re: 7 Excuses to Avoid Family Tech Support
I tell them to call the manufacturers tech support, they know their particular operating system better than I ever could. They are the "experts". 
MemphisITDude
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MemphisITDude,
User Rank: Strategist
12/22/2014 | 12:25:32 PM
Don't avoid it, embrace it...
This is a self-generated problem. If you work or even enjoy tech that's what you're going to talk about with family members, hence becoming the self-proclaimed "expert." But the solution is to embrace it, not avoid it. Because if you avoid it, the problem is going to get worse. One day you'll show up at Thanksgiving dinner and hear something like "well I just gave my bank account pin number to this nice Nigerian prince..." Even if you can't avoid family tech support, you can redirect snippy remarks to the Dell corporation, thus satisifying your need for venting while keeping those important relationships intact... Within the past two weeks, I've received two broken Dells from family members, almost as if their obsolescense was planned for the holiday shopping season. On a 2010 laptop, I was able to rescue the data and the recovery image from the drive, then restore it. It cost nothing but a little time... On the 2012 desktop, the hard drive is completely dead, so at some point after the holidays I'll need to have a discussion about buying a drive and a Windows license...

 
David F. Carr
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David F. Carr,
User Rank: Author
12/22/2014 | 8:50:49 AM
I'd have to resort to the truth
The truth is any tech that's not a WordPress plugin is pretty much a mystery to me. Like trying to understand why my Android phone kept running slower and losing battery faster until one day it spontaneously healed itself, after resetting to factory defaults (no user intervention required). Hardware works in mysterious ways.
x7c00
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x7c00,
User Rank: Apprentice
12/21/2014 | 1:14:38 AM
Lets trade
I say: "I'll tell ya what you start raking that 1/2 acre of leaves and I'll run some of my super secret malware tools on your Dell door stop" Actually makes fixing computers enjoyable. 

Tim
Brian.Dean
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Brian.Dean,
User Rank: Ninja
12/20/2014 | 3:19:17 AM
On the Phone
Ask the individual to explain the problem in complete detail.

Wait for the explanation to be completed. Next, tell the individual to reinstall windows.
vnewman2
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50%
vnewman2,
User Rank: Ninja
12/19/2014 | 5:09:55 PM
Re: Excuse
I just tell them I will look at it next time I'm home. That buys me time until the next holiday.
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