Corporate IT's Darwinian Challenge - InformationWeek

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Corporate IT's Darwinian Challenge
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TerryB
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TerryB,
User Rank: Ninja
12/1/2014 | 11:50:05 AM
Re: Internal versus Cloud
@tzubair, in theory you should be right and sounds like you have been places that may be true. But my core expertise is ERP support. Whether it is on premise or from SaaS, one of the roles I've always had to fill is master knowledge keeper of how this type of software drives the business. Granted, almost all of my career has been for manufacturers with 40-100 office type people, not a big Fortune 1000 company. But I've met very few business people who even understood the processes across the entire business.

Now, if you are talking about specialty apps like CRM or SPC, I totally agree with you. They don't need my help. But being a developer also, one of things I bring is the ability to expand our core ERP system to perform those processes without having to buy these standalone packages. And then they are completely integrated.

What I think happens a lot in incompent or understaffed IT is they can not expand their core systems, either at all or in a timely fashion. So then users go buy Salesforce. Or Workday. Or some SPC software. etc, etc.

If you can run your business with separate packages which do not integrate, seems like this process might work fine. But doing what I do, not a place I ever worked, you don't need someone like me. I'm pretty flexible in my skills, my ability to create most anything. So which is more cost effective, paying me or buying all these packages and not having me? I think the answer is different on a case by case basis.
SaneIT
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SaneIT,
User Rank: Ninja
12/1/2014 | 7:31:05 AM
Re: Internal versus Cloud
@tzubair, it flows downhill.  If the C level doesn't expect more from the IT team then they tend not to put that level of effort in as a whole but there is probably at least one member of the team who wants to be more than the PC repair team.  Even if it's their personal devices or pet projects many IT professionals go way beyond the scope of their workplace role, companies need to learn how to harness that for use inside the business.
tzubair
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tzubair,
User Rank: Ninja
11/30/2014 | 4:26:27 AM
Re: Internal versus Cloud
"Well they should take them as business partners because most of their data is going into the cloud which can be managed ony by the IT partners."

@yalanand: When I meant that the IT department be known as "business partners", I meant that they should be treated like somebody who is involved in business decision making and had the capability to make strategic business decisions. In contrast to this, there are IT departments where the highest level of decision-making is confined to what brand of router to buy and what software to use. They don't drive the business through technology.
tzubair
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tzubair,
User Rank: Ninja
11/30/2014 | 4:11:44 AM
Re: Internal versus Cloud
"They could however take some time off and service the cloud based data their business is having because it really takes off the dead weight off the shoulders of any IT department."

@yalanand: I think it's all about how the IT department is structured. You do need technical people in your team to support the business users with day-to-day IT issues but you also need to have an applications team dedicated towards looking after internal and cloud-based apps. It is very essential to have the app team so that you can cater to future business requirements and not stay like a support function all the time.
yalanand
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yalanand,
User Rank: Ninja
11/29/2014 | 3:18:24 AM
Re: Internal versus Cloud
" I think it has to do a lot with how the top management views the IT function as. Do they simply consider them a support department who'd fix the PCs and network, or do they consider them as partners and realize that technology can help in turning the business around, makes all the difference. Without a strategic focus, the IT department can only achieve so much on its own."

Well they should take them as business partners because most of their data is going into the cloud which can be managed ony by the IT partners.
yalanand
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yalanand,
User Rank: Ninja
11/29/2014 | 3:14:45 AM
Re: Internal versus Cloud
@tzubair: That is the kind of involvement the technical department in a particular business is not ready to do, the reason being that the technical department is busy with solving customer complaints and feedback. They could however take some time off and service the cloud based data their business is having because it really takes off the dead weight off the shoulders of any IT department.
tzubair
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tzubair,
User Rank: Ninja
11/27/2014 | 1:03:42 PM
Re: Internal versus Cloud
 

"Just exactly how are users implementing their own "shadow IT" to replace that? I have not met many business users who are even aware of this stuff, they think big business should work as simply as their home ISP and their iPhone does."

@TerryB: I think when it comes to hardware and networks and a few desktop applications, most business users are clueless and they are dependent on the IT department for their suppoirt. However, that's not so true for applications, particularly cloud-based apps. Most business users are aware of how these apps work and can use them independently without IT's involvement.

 
tzubair
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tzubair,
User Rank: Ninja
11/27/2014 | 12:56:33 PM
Re: Internal versus Cloud
" The age of a more nimble IT group is here and if you're not able to move near the speed of consumer based solutions then you're going to get push back from everyone that depends on you.  "

@SaneIT: I think it has to do a lot with how the top management views the IT function as. Do they simply consider them a support department who'd fix the PCs and network, or do they consider them as partners and realize that technology can help in turning the business around, makes all the difference. Without a strategic focus, the IT department can only achieve so much on its own.
tzubair
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tzubair,
User Rank: Ninja
11/27/2014 | 12:50:15 PM
Tech savvy Business users
"Realize that corporate IT no longer has a monopoly over the technology used in the workplace (from personal use to SaaS applications and cloud service providers to outsourced services)."

I think that's one of the most important lessons enterprise IT needs to realize. Gone are the days when only IT knew about applications and technology. The business users are becoming more and more tech savvy and they know a lot more than IT workers may. Particularly with SaaS-based apps that do not require installation through IT, the business users can directly take a lead in using them. The IT teams need to realize this and change their practices accordingly.
kstaron
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kstaron,
User Rank: Ninja
11/26/2014 | 9:09:26 AM
Customer use
It's hard to go wrong when you think of how your customers use your product first. Because if the customers are happy with what you deliver and when you deliver it, they won't be asking for you to change. To take the survival of the fittest idea up one more notch. It biology fittness is determined by how many offspring you can have that reach reproductive age. In corporate IT its how many people value your products and services. (cost and business models and all that is just a way to get there.)
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