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The Amazon Test: Companies Pay Up To Pass
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ChrisMurphy
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ChrisMurphy,
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10/14/2014 | 8:54:22 AM
Re: Companies Pay Up To Pass
Andrew Horne of CEB had an excellent point about business units spending more on technology, and 'shadow IT': that IT should embrace it, for the most part, because it's more resources to solve technology problems. CIOs for years have argued there is more opportunity to use technology to solve problems. CIOs now need to figure out how to have an influence over that spending directed by business units -- as broker, consultant, project manager, etc.
Charlie Babcock
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Charlie Babcock,
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10/13/2014 | 10:14:58 PM
IT spend on 'customer experience' testifies to room for improvement
IT spending will go up on improving the customer experience because it's such a competitive factor nowadays. And there's so much room for improvement. 


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