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10/1/2014 | 10:10:59 AM
I haven't been to Impact Urgent Care but I think their approach of focusing, in part, on waiting rooms is smart. Not only are patients happier because they can wait at home, the mall, or library, but obviously the clinic itself is better managed and more profitable as a result because it can see more patients. In addition to the tech I described, the clinic makes it a practice to check in with patients in examining rooms every 10 minutes to allay fears they've been forgotten -- one of my pet peeves when I'm at a doctor's office! And they have more ideas of how to use tech in the future to further engage and enhance patient satisfaction. She sees IT as a huge differentiator and said she is unafraid to spend on tech to boost patient care, satisfaction, and probably profits.