Microsoft Azure Outage Explanation Doesn't Soothe - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Comments
Microsoft Azure Outage Explanation Doesn't Soothe
Newest First  |  Oldest First  |  Threaded View
KLC
50%
50%
KLC,
User Rank: Apprentice
3/4/2012 | 8:16:02 PM
re: Microsoft Azure Outage Explanation Doesn't Soothe
There is a very simple lesson to be learned from the Azure outage (and last year's Amazon outage): You must perform detailed Business Continuity (DR) planning. Identify all potential single points of failure. The lesson here is that an "entire vendor" can be a single point of failure. Amazon advertised "availability zones" to protect their clients from outages. Oooops, Amazon suffers a multi-availability-zone outage. This Azure outage was multi-data center. Murphy is alive and thriving in the cloud community, just like he(she) is in corporate data centers. So, plan for it.

If you are using cloud services, you must have contingency plans in place for a complete vendor failure, whether that is bringing critical apps back in-house, or switching to another provider. The cloud providers are victims of their own hype, in that the growth is too rapid for them to cover all their bases. We all know that change is public enemy #1 to reliability. The growth within our cloud providers requires constant change as they expand their environments, especially when it pushes the limits of their architectures.

There is another aspect of these outages that I find disconcerting, namely, how the providers handle the problems, especially as it relates to client communications. This was not a major issue with outsourcing, because clients had dedicated account management teams. With the commodity pricing of cloud, we don't have the luxury of Customer Relationship Management with the providers. The cloud community must address this, either by providing far better on-line communications vehicles, or biting the bullet and having account managers that can serve as communications conduits in either direction.

Cloud is here to stay, and I am sure we will witness an evolutionary process. With what we are witnessing and experiencing, it is time for the cloud providers to acknowledge their lack of enterprise class maturity and develop the plans to bridge the gaps.
YMOM100
50%
50%
YMOM100,
User Rank: Apprentice
3/3/2012 | 3:39:54 PM
re: Microsoft Azure Outage Explanation Doesn't Soothe
No wonder! How should Microsoft have anticipated this brand new concept of a leap day? After all, when Azure was designed there was no Feb 29 on the calendar.
rchard
50%
50%
rchard,
User Rank: Apprentice
3/2/2012 | 6:27:20 PM
re: Microsoft Azure Outage Explanation Doesn't Soothe
The first cloud that Microsoft bought I had the misfortune of having data on it. Due to active misconduct by executives they lost 1/3 of my data. Publicly the claimed to have recovered or compensated everyone, but some how that did not include any one I knew who they trashed. They still do not have the mindset and understanding of what it takes to run a cloud that could be trusted. I have long since written them off the list of providers I would ever trust again.
AS71
50%
50%
AS71,
User Rank: Apprentice
3/2/2012 | 8:19:08 AM
re: Microsoft Azure Outage Explanation Doesn't Soothe
This is not a "cloud" issue. This is a Microsoft issue.
parkercloud
50%
50%
parkercloud,
User Rank: Apprentice
3/1/2012 | 9:03:13 PM
re: Microsoft Azure Outage Explanation Doesn't Soothe
How can you possibly state this is a "cloud" operations issue and not just a bad operations issue? Bad operations is just bad operations regardless if it is for a cloud service or not.

"This incident is a reminder that the best practices of cloud computing operations are still a work in progress"


2020 State of DevOps Report
2020 State of DevOps Report
Download this report today to learn more about the key tools and technologies being utilized, and how organizations deal with the cultural and process changes that DevOps brings. The report also examines the barriers organizations face, as well as the rewards from DevOps including faster application delivery, higher quality products, and quicker recovery from errors in production.
News
How to Create a Successful AI Program
Jessica Davis, Senior Editor, Enterprise Apps,  10/14/2020
News
Think Like a Chief Innovation Officer and Get Work Done
Joao-Pierre S. Ruth, Senior Writer,  10/13/2020
Slideshows
10 Trends Accelerating Edge Computing
Cynthia Harvey, Freelance Journalist, InformationWeek,  10/8/2020
Register for InformationWeek Newsletters
Video
Current Issue
[Special Report] Edge Computing: An IT Platform for the New Enterprise
Edge computing is poised to make a major splash within the next generation of corporate IT architectures. Here's what you need to know!
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll