Millennials: Why Customer Service Will Never Be the Same
I have had a hearing loss almost my entire life. If I can do business with one company over the internet and via e-mail/chat and I cannot with another company. The internet/e-mail /chat company will always get my business. I have what some people would consider a high stress production IT position, but the most stressful thing I have to do is talk to someone on the phone or attend a conference call. Most calls to me end up with, sorry I simply cannot follow what you are talking about, please send me an e-mail. Oddly enough, when speaking with me face to face in the office, unless you saw the ear molds in my ears, you may know even notice I have a hearing loss.
Companies that do not offer an e-mail option to contact customer service, quickly lose my future business if I need to contact them.