Cartoon: Your SLA Is A Turkey - InformationWeek

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11/21/2014
11:25 AM
Brian Moore
Brian Moore
Commentary
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Cartoon: Your SLA Is A Turkey

Our cartoonist shows that, even on Thanksgiving, there's no such thing as a free lunch for IT people.

Brian Moore is a cartoonist and illustrator. His first brush with the world of IT was a very part-time gig applying software patches on a TRS-80 Model III. The patches were about four lines long and arrived in the mail, typed on letterhead. He has since moved on to computers ... View Full Bio
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Laurianne
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Laurianne,
User Rank: Author
11/24/2014 | 3:35:33 PM
Re: Holiday tech support
Luckily, I can send them to the genius bar if they have REALLY messed up the device. Never got to do that with the old Windows laptops.
Gigi3
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Gigi3,
User Rank: Ninja
11/24/2014 | 4:36:02 AM
Re: Holiday tech support
"Sounds like my relatives  -- especially those who call at midnight with their computer questions. This SLA is easy in my orbit!"

Jastroff, if you are on 24*7, you are suppose to answer even in midnight.
Gigi3
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Gigi3,
User Rank: Ninja
11/24/2014 | 4:31:33 AM
Re: Holiday tech support
"My relatives show up for dinner with laptops and iPads in hand for tech support consult.

Laurianne, now a day's these two are unavoidable parts of life. Even in sleeping also, they used to keep these devices by the side of pillow.
Gigi3
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Gigi3,
User Rank: Ninja
11/24/2014 | 4:28:16 AM
Re: Holiday tech support
"I have seen some really bad SLA's during my career and it always makes me wonder who was the person who signed off on it ?     Of course they are never there anymore."

Technocrati, when vendors prepare SLA's they used to incorporate all the points which are relevant and favorable to them; which is always a one sided agreement. So its better to have a legal opinion before signing any such agreements. 
zaious
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zaious,
User Rank: Ninja
11/22/2014 | 11:59:25 PM
Re: Holiday tech support
@jastroff: You are the computer whiz, in the family. And, you have the responsibilty of the whole family.
jastroff
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jastroff,
User Rank: Ninja
11/22/2014 | 1:39:25 PM
Re: Holiday tech support
Sounds like my relatives  -- especially those who call at midnight with their computer questions. This SLA is easy in my orbit!
Technocrati
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Technocrati,
User Rank: Ninja
11/21/2014 | 5:46:05 PM
Re: Holiday tech support
@Laurianne     Really ?   You are such a kind person to do tech support during the holidays, but if they are really kind relatives than it is much easier to take.  : ) 
Technocrati
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Technocrati,
User Rank: Ninja
11/21/2014 | 5:43:09 PM
Re: Holiday tech support
I have seen some really bad SLA's during my career and it always makes me wonder who was the person who signed off on it ?     Of course they are never there anymore.
Stratustician
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Stratustician,
User Rank: Ninja
11/21/2014 | 3:36:13 PM
Re: Holiday tech support
Yeah, I can absolutely relate to this, often its the "hey, while we're waiting on dinner, can you pop upstairs and take a quick look at my computer(s)? I'm having trouble with "X".  It'll only take a minute". There's no such thing as a free dinner it seems!
Laurianne
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Laurianne,
User Rank: Author
11/21/2014 | 2:55:56 PM
Holiday tech support
My relatives show up for dinner with laptops and iPads in hand for tech support consult.
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