Re: Time management
Yeah Dave, his previous job was at a bigger company where he provided support from tickets assigned to him. And not much variety on type of issues. When he took this job where he was sole provider of infrastructure services on a wide scale, he struggled to manage the work.
As an example, our Sales Mgr asked for something to cover up some wiring for his computer which stretched across his office floor. He let that sit for a month until guy asked again. The little things that can hardly be called IT work killed him. Technically, he would tackle problems from 30 year old tensile testers running on DOS computers to spinning up VMWare Win 2008 servers to network outages. But he eventually lost the confidence of his users from lack of timely response. And he wasn't just overworked, he'd be working on some R&D project while some small break/fix request just sat. Frustrated me as manager that I couldn't get thru to him on such a simple skill he needed to acquire.