Re: 5 Soft Skills Every IT Pro Needs
You won't find an argument from me that any of these are important skills. Dave's intro did a good job of setting up how and why the current IT landscape has shifted to make this a priority. I'd add that marrying your technical skills with these soft skills is an important art unto itself - you need to be able to translate technical jargon in real time, you need to be able to already be thinking of possible technical solutions to problems even when non-technologists are talking, without being overly IT-centric. There's a lot to chew on there. Mr. Gimbel's comments about the skills themselves seem to dig to varying depth. Maybe some anecdotes from hiring managers would have added more here - something like what TerryB has shared in the comments, which was very relatable.
Communication is essential - but, as you said, that leaves some room for what exactly that means in an IT context (though I did like the exercise idea). No tips are given as to how to present yourself as having good prioritization or patience, or how to identify it in others. They certainly are important, though. I know IT pros of the easily frustrated type, and it doesn't have to be with users - sometimes, it is the technology. Once you're in the 'I can't even look at this thing anymore' mood, the quality of your work for the rest of the day suffers. Communication goes out the window. Workers who can resist this are certainly underappreciated. I like his idea on flexibility - initiative, too, but again, where it ties into technology is left out. A combination of these skills would certainly make for an IT marathon man, but I'd call this a starting point towards further reading for both hirers and hirees.