Is IT Really the Problem Here?
Meetings, use of phone, use of email, etc. are not necessarily the "fault" of IT. The way many of the activities listed here (in-boarding employees, purchase orders, etc.) are carried out is usually a product of business user decisions on how they want to do it, not because IT could not or would not help.
Often when IT wants to modernize/automate an activity, we run into so many "requirements" of the business user to NOT change their underlying business processes that it hamstrings the eventual system that is or can be developed. Levels of complexity, insistence on every rule having an exception, etc. cause systems to bog down under the sheer weight of code required to handle the non-vanilla additional "have-to-haves" the business users add.
We have also found that, even when an automated capability is provided, the end users still don't improve their productivity in doing the "soft" tasks mentioned as desirable, such as increasing sales or spending more time promoting or innovating the business.
The main area of IT mentioned in the survey is IT support, which, at least at my company, is a totally different area than development and maintenance of enterprise systems.