The New IT Manifesto: 10 Steps For Transformative CIOs - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
IT Leadership // CIO Insights & Innovation
Commentary
4/2/2009
10:32 PM
Bob Evans
Bob Evans
Commentary
50%
50%

The New IT Manifesto: 10 Steps For Transformative CIOs

In this week's Global CIO column, I've proposed 10 steps CIOs should take in transforming their organizations in anticipation of inevitable post-recession requirements from CEOs for IT to take an even greater role in driving revenue, increasing customer loyalty, and boosting profits. Maybe these 10 steps will help you frame out your own "New IT Manifesto."

In this week's Global CIO column, I've proposed 10 steps CIOs should take in transforming their organizations in anticipation of inevitable post-recession requirements from CEOs for IT to take an even greater role in driving revenue, increasing customer loyalty, and boosting profits. Maybe these 10 steps will help you frame out your own "New IT Manifesto."Below is my list of 10 broad ideas on the types of substantive moves that CIOs should consider as part of their plans to demonstrate to everyone in their companies that their IT organizations are putting real skin in the game - several layers, in fact - to drive business value in the more-demanding environments every company will be facing over the next 18 months or so.

And the point isn't so much whether these are exactly the right 10 issues to focus upon or not - rather, the idea is to make some aggressive commitments about what the New IT Mission is all about, and about the types of commitments the New IT Organization is willing to make. Because, as the column discusses in detail, anyone who thinks that CEOs aren't going to start demanding a whole lot more from IT teams will very likely be pursuing new career opportunities in the very near future.

So here's my list - please let me know what you think

1) Change your teams name from the functional but frumpy "IT Dept." to "Business Technology and Customer Innovation Center" to reflect your new focus in a leaner marketplace 2) Commit to lowering the 80/20 IT-budget ratio this year to 70/30 and next year to 60/40 so that your new team can be a better partner in driving innovation by freeing up desperately needed funds. 3) Tell the company how your performance as CIO is measured, and include a comment from the CEO outlining his specific expectations for you and your team in the coming year. 4) Describe in detail how your team and its performance will be measured and perhaps rewarded: revenue growth, profits, 80/20 reduction, customer engagements, accelerating product development, market share, etc. 5) Outline how you and your team will work with LOBs and operating groups: what commitments you have made to them, and how those commitments will be measured. 6) Overhaul the titles in your organization: Isn't it about time to replace inscrutable jargon like "Senior IT Specialist Class 2" with real-world titles like "Claims-Processing Optimization Leader"? 7) Assign BT leaders to work with sales leaders to establish tech-savvy sponsors for key clients. 8) Create a simple and clear online dashboard, open to everyone in the company, that tracks project status, priorities, progress versus metrics, and all other tangible commitments your team has made. 9) Set up a skills-enhancement program that allows high-potential members of your team and other teams around the company to rotate through various departments to better understand the company's core end-to-end processes. 10) Establish the Web 3.0 Innovation lab for exploring ways that dynamic new consumer technologies can drive business value.

Send in your lists and I'll feature them prominently here in Global CIO.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
Slideshows
IT Careers: 10 Industries with Job Openings Right Now
Cynthia Harvey, Freelance Journalist, InformationWeek,  5/27/2020
Commentary
How 5G Rollout May Benefit Businesses More than Consumers
Joao-Pierre S. Ruth, Senior Writer,  5/21/2020
News
IT Leadership in Education: Getting Online School Right
Jessica Davis, Senior Editor, Enterprise Apps,  5/20/2020
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
Key to Cloud Success: The Right Management
This IT Trend highlights some of the steps IT teams can take to keep their cloud environments running in a safe, efficient manner.
Slideshows
Flash Poll