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Bob Evans
Bob Evans

Global CIO: NetSuite Takes 10 Customers From Hairballs To Best Practices

The cloud-based apps provider honors 10 customers that have dislodged and dispensed ugly tangles of convoluted and undigestible enterprise apps.

NetSuite CEO Zach Nelson has always had a flair for lively marketing but even so it was a surprise to see him and NetSuite recognize 10 of their most-innovative and successful customers with "The Hairball Awards."

NetSuite, which offers an integrated suite of cloud-based business applications to mid-sized customers and divisions of large enterprises, felt the inelegant but dead-on accurate name conveyed the proper picture for those companies with strong enough stomachs to cough up a mess of glommed-on, disparate, and unappetizing apps and achieve significant improvements in business performance.

Describing the awards on NetSuite's website, Nelson says, "The Hairball Awards are a light-hearted approach to a very serious problem facing businesses of all sizes today—the fact that literally thousands of organizations are painfully gagging on their inefficient, tangled mass of complex, expensive enterprise software systems.

"We recognize those who have coughed up their biggest on-premise software hairballs and are now reaping the benefits of cloud computing business management suites."

Here's a look at 10 of the award-winning customers, and more information is available at the link above:

Most Applications Replaced A provider of services to the telecom industry called MyCom consolidated 9 applications into a single suite and eliminated more than 250 disparate spreadsheets that had been indispensable to the company's operations. The 500-employee company said it has gained much greater visibility into its global operations and is now able to automate many more processes.

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Most Improved Productivity Kana, which helps global companies manage service experiences with customers, had been using apps from Epicor and SugarCRM as well as a host of others that came aboard as part of 10 acquisitions the company has made. In going with a single suite, Kana said, it has shortened its financial-close time by two-thirds and order-processing time by 20%.

The next category is Greatest Cost Reduction:

Greatest Cost Reduction Since coughing up its multi-vendor hairball, Australia's Fresh Produce Group said it has been able to gain real-time visibility into all facets of its business: 18 months after moving to NetSuite, the company said, its net-profit margins have doubled and it has cut out $1 million in overhead.

Most Global Solution The Jollibee fast-food chain is based in Asia and operates almost 2,000 restaurants worldwide across multiple brands, subsidiaries, and divisions. While the company is using Oracle Financials at its headquarters in Manilla, it decided it would not afford to implement Oracle Financials across the globe. But Jollibee said that NetSuite's products were affordable and are now in use in North America, China, and Vietnam, providing single-instance views into the company's global operations in real time.

Best Enterprise Deployment Running almost 40 ERP instances across its 170 subsidiaries around the world, Campus Living Villages was unable to gain anything close to a single instance of its business operations. With NetSuite, the company said, it now has that real-time and consistent visibility.

Best Software Solution TradeCard provides a supply-chain collaboration platform for brands, retailers, and trading partners but internally was still stuck with a hodgepodge of products including Oracle, QuickBooks,, Lotus Notes and Excel. TradeCard said its consolidation effort has allowed it to integrate general ledgers supporting multiple currencies across the company's five global subsidiaries and gain greater transparency into customer profitability.

Best Manufacturing-Company Solution "The largest company yet to leave SAP for NetSuite" did so in a migration took just 86 days and allowed customer RedBuilt LLC to reduce relevant costs by $300,000 annually

Best E-Commerce Solution Online retailer Virtual stores "moved to NetSuite and finally put an end to a giant hairball that included Monster Commerce, Zen Cart, Volusion, StoneEdge, Pinnacle Cart, QuickBooks, Navision, Magento and Depotnet," the company said.

Best Wholesaler/Distributor Solution Ira Woods & Sons consolidated more than a dozen apps into one suite to cut costs and enhance customer service.

Best Services-Company Solution POSitive Technology consolidated for greater visibility and integrated processes.


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GlobalCIO Bob Evans is senior VP and director of InformationWeek's Global CIO unit.

To find out more about Bob Evans, please visit his page.

For more Global CIO perspectives, check out Global CIO,
or write to Bob at [email protected].

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