Mott's centralized control shut down too many possibilities
I reacted the same way, Jonathan, when I heard Mott describe software as a service as having the same drawbacks as outsourcing. If you want, you can customize your Salesforce.com software as a service. If you want you can make use of the Force.com platform to build auxiliary applications to software as a service. IT maintains a lot of control over SaaS, how it's used and how it can be modified or extended. The cloud can be used as an extension of IT. He tended to view it as a debilitator of IT. I didn't understand how he came by that point of view.