Intira To Expand Customer Service And Support - InformationWeek

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Intira To Expand Customer Service And Support

Intira Corp. is expanding its outsourcing services throughthe launch of an integrated customer-service and support program.

OneSource-OneCall is the company's initiative to provide customers with a single point of accountability and adds the capability for Intira customers to obtain Web-based reports that indicate how well Intira is keeping its service-level agreements, says Bernie Schneider, company president and CEO. This expands the company's customer-service components, which include a central Service Management Center--a back-office, billing, and operations control center.

Privately held Intira also announced $200 million in additional funding. The company plans to use the newly raised capital, which came from Chase Securities and other investors, primarily to enhance its data centers in North and expand into Europe during the first half of this year.

In addition, the company is unveiling an agreement with FTD.com to provide the IT and network infrastructure needed to run a Web-based E-business application that the online floral and gift company will develop and deploy this year.

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