Instant Messaging Gets Down To Business - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
News

Instant Messaging Gets Down To Business

AOL, Microsoft, and Yahoo focus on growing market with enterprise IM apps

The market for business instant-messaging tools is starting to solidify. At the Instant Messaging Planet conference in Boston last week, it was clear that America Online, Microsoft, and Yahoo have set their sights on turning IM into a mature enterprise application.

Microsoft is readying its Windows Server IM platform for release later this year; Yahoo's Messenger Enterprise Edition is scheduled to hit the market this month; and AOL's AIM Enterprise Gateway is already available. These efforts may end up squeezing out smaller vendors in the space such as Akonix, FaceTime Communications, and IMlogic, which sell tools for managing consumer IM apps in business settings.

In TouchVendors are vying for a market that's expected to grow considerably: Osterman Research released a report last week predicting that the percentage of employees who use IM at companies where it has taken hold will rise from less than 20% now to more than 90% by 2007.

Electronic Arts Inc. started using the technology after it agreed to provide online gaming services to AOL users and needed to use AIM to communicate with AOL contacts. The video-game maker has migrated from Microsoft's Exchange 5.5 E-mail plat- form to Exchange 2000, which includes the enterprise-ready Exchange IM app, built-in security, archiving, and directory integration. CIO Marc West says he's concerned with the vulnerability of public IM networks. He expects 75% of Electronic Arts' employees to use IM by year's end.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
State of the Cloud
State of the Cloud
Cloud has drastically changed how IT organizations consume and deploy services in the digital age. This research report will delve into public, private and hybrid cloud adoption trends, with a special focus on infrastructure as a service and its role in the enterprise. Find out the challenges organizations are experiencing, and the technologies and strategies they are using to manage and mitigate those challenges today.
Commentary
Who Should Own RPA?
Lisa Morgan, Freelance Writer,  2/18/2020
Commentary
IT Salary Report 2020: Get Paid What You Are Worth
Jessica Davis, Senior Editor, Enterprise Apps,  2/12/2020
Slideshows
10 Analytics and AI Startups You Should Know About
Cynthia Harvey, Freelance Journalist, InformationWeek,  2/19/2020
Register for InformationWeek Newsletters
Video
Current Issue
IT Careers: Tech Drives Constant Change
Advances in information technology and management concepts mean that IT professionals must update their skill sets, even their career goals on an almost yearly basis. In this IT Trend Report, experts share advice on how IT pros can keep up with this every-changing job market. Read it today!
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll