Inference Offers All-In-One Customer Support Software - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
News

Inference Offers All-In-One Customer Support Software

Inference Corp. yesterday began shipping k-Commerce Support4.0, a software package that provides customer service andsupport information via call centers, the Web, E-mail, chat,and interactive voice-response systems -- all from onedatabase. The product signals a move by service and supportsoftware makers to offer a central application for managingall forms of contact with customers.

K-Commerce Support lets service representatives enterinformation about customers gathered from phone calls andE-mail correspondence. It also captures informationcustomers enter in self-service Web forms and interactivevoice-response questionnaires. Support reps can entersolutions to problems customers encounter. Sales andmarketing staffs can use the information to researchcustomers and generate sales leads. Storing all theinformation in one database cuts the cost of administeringmultiple databases and lets employees provide consistent,personalized service. The package is available now forWindows 95, 98, and NT. Pricing starts at $1,495 per seatand $50,000 per server.

Inference plans to update the product by year's end withfeatures for selling to customers based on their profiles."Companies are realizing that this technology is an assetthey can apply not just to providing support on the Web, butalso to cross-selling and up-selling," says Allen Bonde, ananalyst at Extraprise Group Inc.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
State of the Cloud
State of the Cloud
Cloud has drastically changed how IT organizations consume and deploy services in the digital age. This research report will delve into public, private and hybrid cloud adoption trends, with a special focus on infrastructure as a service and its role in the enterprise. Find out the challenges organizations are experiencing, and the technologies and strategies they are using to manage and mitigate those challenges today.
Commentary
What Becomes of CFOs During Digital Transformation?
Joao-Pierre S. Ruth, Senior Writer,  2/4/2020
News
Fighting the Coronavirus with Analytics and GIS
Jessica Davis, Senior Editor, Enterprise Apps,  2/3/2020
Slideshows
IT Careers: 10 Job Skills in High Demand This Year
Cynthia Harvey, Freelance Journalist, InformationWeek,  2/3/2020
Register for InformationWeek Newsletters
Video
Current Issue
IT Careers: Tech Drives Constant Change
Advances in information technology and management concepts mean that IT professionals must update their skill sets, even their career goals on an almost yearly basis. In this IT Trend Report, experts share advice on how IT pros can keep up with this every-changing job market. Read it today!
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll