IBM Offers Tailored Search Software - InformationWeek

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Software // Enterprise Applications
09:50 AM

IBM Offers Tailored Search Software

The software puts search queries into context to cut through information overload.

IBM has introduced new software to help consumers and businesses get information they need to make online purchases and business decisions.

IBM WebSphere Content Discovery Server, interprets the meaning of online inquiries and provides results based on needs and preferences. The software, announced Thursday, combines technology from IBM and its software acquisition, iPhrase.

The software features search, content integration, and contextual information delivery capabilities to cut through information overload. It aims to help businesses increase online sales, improve customer support, and reduce call center traffic. It combines content integration, search, semantic analysis, and contextual information delivery to interpret jargon, perform misspelled queries, and deliver customized Web pages.

The software comes in a suite of tailored configurations and prepackaged solutions for commerce, contact centers, and self service organizations. It leverages IBM middleware for native access to unstructured content. IBM WebSphere Content Discovery Server is available now through IBM and its business partners via Passport Advantage.

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