Heavy Investment In CRM Predicted From Financial Institutions - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
News

Heavy Investment In CRM Predicted From Financial Institutions

Retail financial institutions will spend about $4.3 billion on CRM globally in 2001, with $2.2 billion of that coming from North American businesses, according to research from the TowerGroup.

Financial institutions will continue to rely heavily on customer-relationship management applications to drive revenue in coming years, according to research firm the TowerGroup.

Retail financial institutions will spend about $4.3 billion on CRM globally in 2001, with $2.2 billion of that coming from North American businesses, according to research from the TowerGroup's retail banking services. That kind of spending is expected to drive a compound annual growth rate of 6% for the CRM industry between 2001 and 2005.

The TowerGroup expects retail financial institutions to focus on customer-knowledge technologies that include data warehousing, analytics, and knowledge distribution. Customer knowledge distribution technologies, which account for about 19% of the CRM market, are expected to expand more rapidly than the CRM technologies, with 7.8% compound annual growth predicted through 2005. The research included campaign management and database marketing software as well as personalization software that directs personalized messages at specific customers or customer segments.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
2020 State of DevOps Report
2020 State of DevOps Report
Download this report today to learn more about the key tools and technologies being utilized, and how organizations deal with the cultural and process changes that DevOps brings. The report also examines the barriers organizations face, as well as the rewards from DevOps including faster application delivery, higher quality products, and quicker recovery from errors in production.
News
The State of Chatbots: Pandemic Edition
Jessica Davis, Senior Editor, Enterprise Apps,  9/10/2020
Commentary
Deloitte on Cloud, the Edge, and Enterprise Expectations
Joao-Pierre S. Ruth, Senior Writer,  9/14/2020
Slideshows
Data Science: How the Pandemic Has Affected 10 Popular Jobs
Cynthia Harvey, Freelance Journalist, InformationWeek,  9/9/2020
Register for InformationWeek Newsletters
Video
Current Issue
IT Automation Transforms Network Management
In this special report we will examine the layers of automation and orchestration in IT operations, and how they can provide high availability and greater scale for modern applications and business demands.
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll