re: Tech Contractors Reject Blame For Healthcare.gov Mess
If I hired a contractor to build a house, I might be ultimately "reponsible," but if the contractor and related subcontractors failed to perform as expected, I would a) fire them and find others to do the work; b) halt payments to the incompetent crew; and c) sue the crap out of them for wasting my time and money.
No amount of finger-pointing is going to get the system back on track. Congress should be more focused on providing a working service. How? A) Consider hiring someone else to fix what's broken; B) Cosider buying/leasing technology from insurance companies that have demonstrated proficiency in this area; C) Sue the crap out of the prime contractor for failure to perform.
Unfortunately for the ACA, the collapse of the online registration system means that portion of the program is shut down for the time being. On the plus side, Americans can continue to register by calling a toll-free number to speak to a live operator -- and that may be easier for most of them anyway.