Power To The Patient: How Hospitals Can Improve - InformationWeek

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Healthcare // Patient Tools
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10/24/2014
09:06 AM
Alison Diana
Alison Diana
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Power To The Patient: How Hospitals Can Improve

A loved one's week in the hospital provides insight into ways hospitals can enhance the patient experience and cut costs. Here are seven suggestions.

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asksqn
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asksqn,
User Rank: Ninja
10/25/2014 | 1:21:44 PM
Perhaps but not likely
These are all really great suggestions, but once upon a time, they all used to be part & parcel of a discharge (particularly following up with a patient after s/he had gone home - technology was not necessary to remind the hospital to make the call.)  Today, the name of the game is all about saving money any way possible, even if it's not in the patient's best interest.  According to many hospital personnel personally known to me, Obamacare has transformed hospitals into shystie con artists.  Based on that feedback, it is questionable that any of your suggestions will be implemented since it would cost money the hospital would not want to spend because it would cut into its profit margins.  
nasimson
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nasimson,
User Rank: Ninja
10/26/2014 | 6:19:38 AM
Re: Perhaps but not likely
> These are all really great suggestions, but once upon a time, they all used to be part & parcel of a discharge.

@asksqn:

Really? Were all of these implemented earlier? When was that? I dont recall such good times in hospitals.
saliknaqi
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saliknaqi,
User Rank: Apprentice
10/26/2014 | 8:54:04 AM
Re: Perhaps but not likely
I will have to agree with asksqn here. These are some really good suggestions, and obviously will benefit the paitents and assist the hospitals too but they aren't cost effective, not yet.
Alison_Diana
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Alison_Diana,
User Rank: Author
10/27/2014 | 10:10:59 AM
Re: Perhaps but not likely
True -- but part of hospitals' funding comes from patient satisfaction scores. I truly hope the patient gets a satisfaction score (the family already got a rating questionnaire for one doctor involved in this fiasco and you can only imagine how well this doctor will fare, given her lies and miscommunication). Given the notable and fixable mistakes the hospital made -- things that have nothing to do with taste or are suggestiveness -- i'd imagine they would want to resolve these issues. 

Also, since hospitals have to reduce readmissions you'd think ensuring patients leave in good condition would make sound business sense, one of those penny spent, dollars saved initiatives.
nasimson
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nasimson,
User Rank: Ninja
10/26/2014 | 6:13:54 AM
a little bit of training
@Alison:

You are spot on. Today's hospital experiences leave so much to improve. And whats really ironic is that so much improvement can be brought with already available technology with just a little bit of training.

I hope and pray that your young family member is now happier and healthier.
Alison_Diana
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Alison_Diana,
User Rank: Author
10/27/2014 | 10:14:29 AM
Re: a little bit of training
Thanks for the kind words, @nasimon. She is doing a lot better now she's back at home and school! It was interesting to hear so many nurses complain about the electronic health record. They also didn't like all the automated tools that forced them to follow particular steps since it eliminated any control from the nurses, some of whom had created their own best practices over years of specializing in a particular area of medicine. I don't know if that's good or bad: I'd imagine, if it's a great nurse, that could be bad. OTOH, if the nurse was less experienced or dedicated, having a system ensure all steps were followed could be -- and perhaps is -- a lifesaver.
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