Patients Want Electronic Link To Doctor's Notes - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Healthcare // Patient Tools
01:15 PM

Patients Want Electronic Link To Doctor's Notes

Physicians are less convinced that sharing the information would improve patient care.

12 Mobile Health Apps Worth A Closer Look
9 Mobile Health Apps Worth A Closer Look
(click image for larger view and for slideshow)
While the federal government's EHR incentive program requires physicians to provide visit notes to patients who request them, little is known about how doctors and patients view this kind of information sharing or what effect it has on patient care. A new study by Harvard researchers takes a step toward filling that knowledge gap, suggesting that patients are far more enthusiastic about the potential benefits of viewing their visit notes online than physicians are.

The study, published this week in the Annals of Internal Medicine, presents the results from surveys of physicians and patients in three healthcare systems: Beth Israel Deaconess Medical Center in Boston, Geisinger Health System in Pennsylvania, and Harborview Medical Center in Seattle. The researchers conducted the surveys prior to the commencement of a yearlong trial of electronic note sharing in 2010. The results of that experiment--which used patient portals linked to EHRs to provide access to the notes--will be presented in a later paper.

The Harvard researchers received survey responses from 173 primary care physicians at the three sites. Of those doctors, 110 agreed to participate in the note-sharing trial; the rest declined. Nearly 38,000 patients completed the surveys.

[ Explore docs' fascination with iPads, see Apple Capitalizes On Doctors' iPad Romance. ]

Overall, 69% to 81% of participating physicians in different sites agreed that sharing visit notes with patients would be a good idea, compared with 16% to 33% of nonparticipating doctors. In contrast, 92% to 97% of patients embraced the concept.

The most surprising finding of the patient survey was that nearly all patients--regardless of age, educational level, or health status--wanted to see their visit notes. About half said they planned to share the notes with caregivers and other providers or might do so.

Many physicians saw enhanced communication with patients as a major benefit of note sharing. Among the participating primary-care physicians (PCPs), 74% to 92% anticipated improvement in communication and patient education; but only 45% to 67% of the nonparticipating doctors agreed.

The majority of responding physicians expected that sharing notes would confuse some patients and increase their own work. "More than one half of participating PCPs (50% to 58%) and most nonparticipating PCPs (88% to 92%) expected that open visit notes would result in greater worry among patients; far fewer patients concurred (12% to 16%). Thirty-six percent to 50% of participating PCPs and 83% to 84% of nonparticipating PCPs anticipated more patient questions between visits," the paper said.

In an accompanying editorial, Thomas W. Feely, MD, of the University of Texas M.D. Anderson Cancer Center in Houston, and Kenneth I. Shine, MD, of the University of Texas in Austin, noted that the M.D. Anderson center has been sharing visit notes with patients since 2009. In that time, more than 40,000 patients have viewed their notes. Yet, "despite physician concerns that the system would increase workload and create unnecessary anxiety for patients, few have voiced complaints," they said.

The M.D. Anderson center example shows that this kind of information sharing won't bring practices to a grinding halt, said Tom Delbanco, M.D., a co-author of the study and a professor at Harvard Medical School, in an InformationWeek Healthcare interview. One reason, he said, is that "for every patient who bugs me more as a result of this, there's another patient who's bugging me less, because my note answered some of his or her questions."

The study found that many physicians believed that note sharing would change how they documented patient visits. Between 27% and 40% of participating PCPs and 61% to 75% of nonparticipating PCPs said they would be less candid in documentation.

Jan Walker, RN, lead author of the study and a health services researcher at Harvard and Beth Israel Deaconess Medical Center, said this will be a major area for investigation in the follow-up surveys. The clinical areas in which doctors indicate they'd be most likely to document differently are cancer, obesity, substance abuse, and mental health, she said.

As a physician, Delbanco said, he welcomed the opportunity to share notes with patients and hoped that it would lead to greater patient engagement and more productive conversations. "One of our greatest problems in medicine is how to more actively engage patients in their own care," he pointed out. "And what excites us about open visit notes and what led us to do this study is that we think this may be an important mechanism for engaging patients."

When are emerging technologies ready for clinical use? In the new issue of InformationWeek Healthcare, find out how three promising innovations--personalized medicine, clinical analytics, and natural language processing--show the trade-offs. Download the issue now. (Free registration required.)

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
Newest First  |  Oldest First  |  Threaded View
Lisa Henderson
Lisa Henderson,
User Rank: Apprentice
12/21/2011 | 7:01:00 PM
re: Patients Want Electronic Link To Doctor's Notes
I like the first comment, but very interesting that this patient and doctors alike, apparently are concerned about mental health issues. Meaning, in the article it says that sharing of notes were mandated, they would be less candid in certain not taking. "The clinical areas in which doctors indicate they'd be most likely to document differently are cancer, obesity, substance abuse, and mental health, she said."

The commenter noted she doesn't think that other physicians need to know the status of anti-depressant medication for unrelated illnesses.

I just find it interesting. Would anti-depressant use be of importance to other certain therapeutic areas? Doesn't substance abuse indicate other issues related to mental health? Obesity is problematic on a variety of therapeutic levels.

For aggregated use, the data and records could be de-identified of course for larger outcomes studies or comparative or quality studies, but individual holistic approach to medicine doesn't appear to be on the data radar.

Lisa Henderson, InformationWeek Healthcare, contributing editor
User Rank: Apprentice
12/20/2011 | 8:27:51 PM
re: Patients Want Electronic Link To Doctor's Notes
Not only do I want access to all of the medical records pertaining to me because I believe that my records belong to me, but for each and every piece of data about me, I want the ability to decide who gets to see it. That information is about me and belongs to me. While I understand that there could be some benefit for a single physician to see everything about me, there is downside to that, IN MY JUDGEMENT.
For example, I do not want my podiatrist who also happens to be my brother-in-law and who treats my ingrown toenails to see that I also happen to take an anti-depressant. IN MY JUDGEMENT, it's not necessary for him to know that in order to deliver proper care.
2021 Outlook: Tackling Cloud Transformation Choices
Joao-Pierre S. Ruth, Senior Writer,  1/4/2021
Enterprise IT Leaders Face Two Paths to AI
Jessica Davis, Senior Editor, Enterprise Apps,  12/23/2020
10 IT Trends to Watch for in 2021
Cynthia Harvey, Freelance Journalist, InformationWeek,  12/22/2020
White Papers
Register for InformationWeek Newsletters
Current Issue
2021 Top Enterprise IT Trends
We've identified the key trends that are poised to impact the IT landscape in 2021. Find out why they're important and how they will affect you.
Flash Poll