Re: looking forward to your series on the AMA framework
I think many software companies forget that their users might not be as computer saavy as other corporate IT users, which means they often sacrifice simplicity and usability in order to put in all the features and requirements they feel users need. I attended a great seminar once on how modern technology is causing lots of headaches in hospital environments due to differences in labels and interfaces, which has caused some catastrophic errors which can affect patients directly. Not just the reduced hours doctors have available to see patients because they spend more time inputting information, but other real concerns include incorrect inputting of information in general. We need to remember these folks aren't IT experts, simplicity and accuracy are the key requirements for these interfaces, and the more they are designed with the users in mind, the better it will get.