re: Texas Hands Troubled IBM Contract To Capgemini, Xerox
"Todd Kimbriel, director of E-Government and IT Services for Texas DIR, said the IBM contract was hampered by the fact that Big Blue sought to perform many of the management and administration functions from off-site, remote locations. 'The new contract has made it a preference that the people are on the ground in Austin. We want to have people in our seats with visibility among our staff,' said Kimbriel, in an interview."
Why oh why, does it take the dunderheads at the top of the decision making tree so long to come to the inescapable conclusion that "off-site, remote locations" (offshored maybe?) are never going to equal the work performed by hiring and working locally?! You may save in the obviously quantifiable short term, but you pay dearly in the long term when poor quality, but "cheap" work starts to gum up the process. You get what you pay for! Too bad the taxpayers have to pay up for this gross incompetence.