GoAmerica Unveils E-mail Attachment Reader - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
News

GoAmerica Unveils E-mail Attachment Reader

GoAmerica unveils E-Mail attachment reader at Wireless One Conference and Expo.

The inability to read E-mail attachments on certain wireless devices can hinder productivity for mobile professionals. GoAmerica Inc. presented a possible solution this week at the Wireless One Conference and Expo in New York City. The company's latest wireless application, Mobile Office, would let mobile workers manage documents, receive updated company information, and eliminate the E-mail attachment roadblock.

E-mail has its inefficiencies when you're on the road, says Joseph Korb, president and director of GoAmerica. "If someone doesn't reply with history, you lose the thread of the conversation," he says, and "attachments become a barrier to communication if you can't read it."

Mobile Office, which targets field service workers, and financial and sales professionals, would let users access company E-mail, folders of frequently used documents, and industry-specific apps such as customer-relationship management or sales-force automation tools through any wireless device. To read E-mail attachments, a user would E-mail a message with an attachment to this address: "[email protected]" Once the GoAmerica server identified the user based on his or her E-mail address, the attachment would be converted into text and E-mailed back to the user.

While this arrangement would be convenient for mobile professionals who don't have access to a computer, it does present some vulnerabilities, says Ken Dulaney, Gartner VP of mobile computing. "Any enterprise user using GoAmerica is putting valuable data on [GoAmerica's] servers, which is going to give lots of IT managers fits," Dulaney says. He also notes that data in E-mail attachments can be misconstrued during the conversion process, which could mean costly errors for the employee and the company. IT departments should require mobile-device users to take full responsibility for understanding the contents of E-mail attachments when using conversion technology, Dulaney says. "These tools are good to use in a pinch as long as the user knows there could be errors."

Mobile Office, which is based on GoWeb, GoAmerica's wireless browser that converts and encrypts data into text, is in beta testing and will be available in late June. Pricing is not available, but the service will be added to monthly service plans for the GoWeb browser, which costs $34.95 to $74.95 per month.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
2020 State of DevOps Report
2020 State of DevOps Report
Download this report today to learn more about the key tools and technologies being utilized, and how organizations deal with the cultural and process changes that DevOps brings. The report also examines the barriers organizations face, as well as the rewards from DevOps including faster application delivery, higher quality products, and quicker recovery from errors in production.
Slideshows
10 Top Cloud Computing Startups
Cynthia Harvey, Freelance Journalist, InformationWeek,  8/3/2020
Commentary
How Enterprises Can Adopt Video Game Cloud Strategy
Joao-Pierre S. Ruth, Senior Writer,  7/28/2020
Commentary
Conversational AI Comes of Age
Guest Commentary, Guest Commentary,  8/7/2020
Register for InformationWeek Newsletters
Video
Current Issue
Special Report: Why Performance Testing is Crucial Today
This special report will help enterprises determine what they should expect from performance testing solutions and how to put them to work most efficiently. Get it today!
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll