re: Network Solutions Outage: Third Time Not Charming
What NS doesn't understand is that their customers pay a PREMIUM for their services. Certainly GoDaddy, Dyn, others are cheaper. Because we are paying a premium, we expect that these issues are mitigated and that NS is very open and honest about what is going on. To add insult to injury, there were facebook and twitter advertisements about NS email services, during the email outage. DDOS attack prevention should be commonplace now and I can certainly understand how fluid the resolution must be. Simple, honest communication, in a very timely manner, is what keeps your customers in a crisis situation. NS has not done that and from that behavior I can only assume that NS doesn't understand that these outages cost their customers real money and lost opportunity.