Dell Launches Help-Desk Service For Smaller Businesses - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
News

Dell Launches Help-Desk Service For Smaller Businesses

PC Workspace Services initially will serve businesses with 500 or more employees and eventually will work with smaller companies.

Dell on Monday introduced a desktop support service program for small and midsize businesses, with prices starting at less than $20 a month per covered system.

Initially, the service is targeted at businesses with 1,000 to 5,000 employees, but Dell is accommodating those with as few as 500 employees, said Joyce Mullen, VP of Dell SMB Services. Eventually, Dell will offer the service to smaller businesses, she said. "We know customers with one to 5,000 users need service. For us, it's a matter of making the economics work," Mullen said.

Called PC Workspace Services, the service is a Dell-hosted help desk that can take first-level support calls, provide remote support for Dell and multivendor client systems, and handle duties such as installation, moves, changes, desk-side support, repairs, responsible systems removal, and software support, the company said.

PC Workspace Services includes Web-based tools to help organizations gain service information, measure performance, and assist with program management. On-site support will be offered through a partnership with Unisys and other systems integrators, said Mullen.

PC Workspace Services customers can pay a fixed fee for support during each billing period and can add optional services as needed to the base invoice. Dell is also offering financing through its Dell Financial Services. Orders of more than $500 placed through Sept. 30 may be eligible for a special promotional offer of a zero percent, 30-month lease, the company said.

The SMB strategy follows a significant push by Dell last year to sell managed services to large companies. In October, for example, Dell signed a five-year service pact with Boeing Co.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
State of the Cloud
State of the Cloud
Cloud has drastically changed how IT organizations consume and deploy services in the digital age. This research report will delve into public, private and hybrid cloud adoption trends, with a special focus on infrastructure as a service and its role in the enterprise. Find out the challenges organizations are experiencing, and the technologies and strategies they are using to manage and mitigate those challenges today.
Commentary
Get Your Enterprise Ready for 5G
Mary E. Shacklett, Mary E. Shacklett,  1/14/2020
Commentary
Modern App Dev: An Enterprise Guide
Cathleen Gagne, Managing Editor, InformationWeek,  1/5/2020
Slideshows
9 Ways to Improve IT and Operational Efficiencies in 2020
Cynthia Harvey, Freelance Journalist, InformationWeek,  1/2/2020
Register for InformationWeek Newsletters
Video
Current Issue
The Cloud Gets Ready for the 20's
This IT Trend Report explores how cloud computing is being shaped for the next phase in its maturation. It will help enterprise IT decision makers and business leaders understand some of the key trends reflected emerging cloud concepts and technologies, and in enterprise cloud usage patterns. Get it today!
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll