CompUSA Launches 24/7 Tech Support For Vista - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Software // Enterprise Applications

CompUSA Launches 24/7 Tech Support For Vista

TechProLive offers setup and configuration, upgrading, and troubleshooting.

CompUSA on Wednesday launched a 24/7 tech-support service that can help consumers upgrade to Microsoft's upcoming Windows Vista.

TechProLive, which is also targeted at small businesses, offers around-the-clock phone and Web-based technical support, the consumer electronics retailer said. In anticipation of problems people may encounter in upgrading to Vista or Microsoft Office 2007, CompUSA is offering a promotion of unlimited support for 30 days for $30. The promotion runs from Jan. 30 through March 31.

To complement the phone service, TechProLive offers remote login capabilities that enable technicians to gain access to customers' computers for service and repair. The service also includes instant messaging between technicians and customers, and e-mail.

In general, technicians are experienced in installation, setup and configuration, upgrading, and troubleshooting most popular software programs. Consumers typically choose to pay $30 per incident, or buy service packages that start at $50 for three months of unlimited support.

Earlier this week, CompUSA unveiled a program that guarantees customers are satisfied with their Windows Vista update, or the retailer would refund the purchase price and reinstall the PC's original operating system.

Microsoft is scheduled to release Vista to consumers Jan. 30. The operating system has been available to businesses since November.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
Top 10 Data and Analytics Trends for 2021
Jessica Davis, Senior Editor, Enterprise Apps,  11/13/2020
Where Cloud Spending Might Grow in 2021 and Post-Pandemic
Joao-Pierre S. Ruth, Senior Writer,  11/19/2020
The Ever-Expanding List of C-Level Technology Positions
Cynthia Harvey, Freelance Journalist, InformationWeek,  11/10/2020
White Papers
Register for InformationWeek Newsletters
Current Issue
Why Chatbots Are So Popular Right Now
In this IT Trend Report, you will learn more about why chatbots are gaining traction within businesses, particularly while a pandemic is impacting the world.
Flash Poll