Comcast Suffers Three Outages In A Week - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
News

Comcast Suffers Three Outages In A Week

Cable operator Comcast Corp. has suffered three outages across its network over the last week, leaving customers with only intermittent Internet access during the evening hours.

Cable operator Comcast Corp. has suffered three outages across its network over the last week, leaving customers with only intermittent Internet access during the evening hours.

The outages started April 7 and continued on Tuesday and again on Wednesday, affecting customers' ability to get on the Internet and access e-mail, a spokeswoman said. The problems lasted from three to five hours only in the evening.

Some customers had normal Internet access, while others had none at all, or only intermittently, Russo said. Other subscribers experienced connections slower than normal.

"It was intermittent and varied," Comcast spokeswoman Jeanne Russo said of the service.

The outages were related to "issues" with the company's domain name system, which makes it possible for customers' computers to locate websites and send and receive e-mail. Comcast is upgrading its network, but it's not clear whether the recent problems are related.

"We're still working on these issues, so they don't reoccur," Russo said, declining to give further details.

On Thursday, the Comcast network was operating normally, Russo said.

"Right now, to the best of my knowledge, all our customers have full Internet access," she said.

Philadelphia-based Comcast operates in 35 states and is the nation's largest cable operator. The company has more than 7 million subscribers to its Internet service.

People who appeared to be Comcast customers expressed their anger Thursday over the interruptions in a forum on Broadbandreports.com.

"People are stick (sic) of paying for service with such technical issues," one person said.

Others chastised Comcast for providing vague status reports on the problems.

"Comcast continues to suffer from the inability to communicate effectively with their customers where service disruptions are concerned," another person said. "I mean this is a basic requirement for any communications company."

Russo said the company posted updates on its subscriber portal, and through a pre-recorded message on its toll-free, customer service number.

Other people pointed out that the latest outages occurred at a time when many people were doing last-minute, electronic tax filings.

"Think about the noobs -- the poor noobs who will not be able to file taxes and get audited by the IRS!" one person wrote. In slang, a noob is a person who is new online or unfamiliar with the Internet.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
The State of Cloud Computing - Fall 2020
The State of Cloud Computing - Fall 2020
Download this report to compare how cloud usage and spending patterns have changed in 2020, and how respondents think they'll evolve over the next two years.
News
Top 10 Data and Analytics Trends for 2021
Jessica Davis, Senior Editor, Enterprise Apps,  11/13/2020
Commentary
Where Cloud Spending Might Grow in 2021 and Post-Pandemic
Joao-Pierre S. Ruth, Senior Writer,  11/19/2020
Slideshows
The Ever-Expanding List of C-Level Technology Positions
Cynthia Harvey, Freelance Journalist, InformationWeek,  11/10/2020
Register for InformationWeek Newsletters
Video
Current Issue
Why Chatbots Are So Popular Right Now
In this IT Trend Report, you will learn more about why chatbots are gaining traction within businesses, particularly while a pandemic is impacting the world.
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll