SaaS On Mobile Devices - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Cloud // Software as a Service
02:35 PM
Connect Directly

SaaS On Mobile Devices

IT must anticipate new support challenges

One key emerging trend is the use of a variety of platforms to connect to software-as-a-service applications. SaaS help-desk provider Zendesk, for example, is porting its product to all the major mobile platforms, including Android, BlackBerry, and iPhone. Zendesk customers can manage tickets wherever they have data coverage on their mobile devices.

Bigger screens and easier typing means IT must expect mobile devices to become input units for SaaS. Before approving this practice, ensure that devices don't cache login and password information, in case they're lost or stolen.

Use SSL, server authentication, and data encryption. Each employee with SaaS access should have a unique user name and password that must be entered each time he logs in.

From a management perspective, mobile SaaS is trickier than desktop SaaS. Hundreds of new devices are released each year, and smartphones and tablets respond in unpredictable ways to applications. There is an almost infinite number of combinations of mobile operating systems, browsers, and screen resolutions. Even simple updates to mobile operating systems will cause quirks in display behavior.

The proliferation of devices also makes it difficult to maintain a supported list of apps. The only rational path for now is for IT to issue a standard list of devices on which the SaaS application will be supported, and to test rigorously.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
InformationWeek Is Getting an Upgrade!

Find out more about our plans to improve the look, functionality, and performance of the InformationWeek site in the coming months.

Remote Work Tops SF, NYC for Most High-Paying Job Openings
Jessica Davis, Senior Editor, Enterprise Apps,  7/20/2021
Blockchain Gets Real Across Industries
Lisa Morgan, Freelance Writer,  7/22/2021
Seeking a Competitive Edge vs. Chasing Savings in the Cloud
Joao-Pierre S. Ruth, Senior Writer,  7/19/2021
White Papers
Register for InformationWeek Newsletters
Current Issue
Monitoring Critical Cloud Workloads Report
In this report, our experts will discuss how to advance your ability to monitor critical workloads as they move about the various cloud platforms in your company.
Flash Poll