re: Google's Enterprise Cloud Problem
After observing hundreds of users who I switched to Google Apps I think It's not just the conversation mode thing or the changes in interface for no apparent reason - except to keep developers busy thing - It's that many people are adverse to change of any sort. The folks who complain the loudest about GMails' conversation mode or the flat 2d interface or the way buttons appear then disappear - no ribbon, no tabs, "Where's the button for ..." folks - are the same people who complained about every version of Outlook being different.
Some of this complaining is reasonable some is not. People are most comfortable with what they're familiar with - surprise! Some of us tech people are no different. I remember helping one lady with Gphobia and spending a lot of time patiently answering her questions that I had asked her to compile over a weeks' trial period. I had many of these questions myself when I first used Gmail. I needed to win her over because she was well liked and respected in the office and her opinion really mattered with the other workers - including the bosses. I offered to hook her Outlook up as the front end if, after 2 weeks, she still hated Gmail. She had nothing to loose. She eventually came to prefer Gmail and liked the fact that she was now the office Gmail Guru. This was not totally due to my scheming. She was/is smart and quick and just needed a little reassurance and tutoring. Winning over the key people pays off in fewer help desk calls and many fewer death stares when I enter an office.
I (Mr. Change is Good) on the other hand was pissed that same week when I noticed that Google had changed and reorganized the Google Apps management console - for no other reason than to keep their developers busy.
Please ask them to work on perfecting Excel conversion before they make anymore interface changes. Or perhaps they could send send some patient Google Peep down to earth to personally tutor and reassure me. Fat chance.