Circuit City Offers Remote PC Support - InformationWeek

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Circuit City Offers Remote PC Support

Circuit City Stores uses desktop-sharing software to provide support for home offices and small business.

Circuit City Stores Inc. on Monday started offering tech support through PlumChoice's remote computer services for the home office and small businesses.

The Richmond, Va., consumer electronics retailer is offering PlumChoice Online PC Services through its Web site and in select stores. PlumChoice, based in Bedford, Mass., offers remote computer support through secure desktop-sharing technology.

Certified technicians access a customer's computer over a high-speed Internet connection to view, configure, demonstrate and repair computers and some software products.

"The addition of PlumChoice to Circuit City's current PC Services offering allows us to offer consumers a complete service package - from in-store to in-home support," Marc Sieger, senior vice president and general merchandise manager for Circuit City, said in a statement.

PlumChoice services now available through the retailer include MP3 player set up for $34.99. The service includes demonstrating how to use product features, such as downloading music, burning CDs and setting up a music library.

For $79.99, PlumChoice will assist in setting up a wireless network, including software installation and network security set-up, as well as configuration and file sharing for printers, PCs and other network devices.

For solving common PC problems, PlumChoice charges $89.99 for an hour of service. Technical problems covered include a slow PC, email problems, virus issues, spyware removal and protection, error messages and network or mobile device problems.

PlumChoice also offers through the retailer a "PC tune up" for $99.99, which includes removing existing spyware and viruses, cleaning out unnecessary files, configuring Windows updates, and providing overall PC optimization.

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