Sprint Finalizes Early Termination Fee Policy - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Government // Mobile & Wireless
News
10/31/2008
03:36 PM
50%
50%

Sprint Finalizes Early Termination Fee Policy

The telecom said its $200 fee will be reduced by $10 per month after month six, but the new policy will only affect contracts signed after Nov. 2.

Sprint announced Friday the details of the changes for its early-termination fee policy.

Starting Nov. 2, the $200 cancellation fee will decrease by $10 per month beginning in month six of the contract. This means the early-termination fee, or ETF, could drop to as low as $50 before the contract expires, Sprint said.

"This policy gives customers additional flexibility, as every month of service a customer completes after month six, the amount of their ETF is reduced," said Will Souder, Sprint's VP of operations, in a statement.

The prorated policy will only affect new service agreements signed after Nov. 2, but it can apply to existing customers if they renew their service agreement. This move is Sprint's latest attempt to improve its customer service, which many believe contributed to the company's loss in subscribers. The company also has implemented a 30-day trial period, an in-store phone setup program, and a welcome call program.

ETFs have long been a point of contention in the wireless industry. Carriers argue that ETFs are necessary to help recoup the cost of heavily subsidized handsets that the majority of U.S. customers use. Consumer advocacy groups say the cancellation fees are overly punitive and limit consumer freedom to switch carriers.

These cancellation fees have been the source of several multimillion-dollar class-action lawsuits. The issue has even caught the attention of the FCC, which is mulling a nationwide policy.

Sprint is just the latest to tweak its ETF policy, as Verizon Wireless got the ball rolling nearly two years ago. AT&T said its fees would start at $175 and be reduced by $5 every month over the life of the one-year or two-year agreement. T-Mobile also changed its policy this year, cutting the ETF in half for customers with 91 to 180 days left on their contracts.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
Slideshows
Top-Paying U.S. Cities for Data Scientists and Data Analysts
Cynthia Harvey, Freelance Journalist, InformationWeek,  11/5/2019
Slideshows
10 Strategic Technology Trends for 2020
Jessica Davis, Senior Editor, Enterprise Apps,  11/1/2019
Commentary
Is the Computer Science Degree Dead?
Guest Commentary, Guest Commentary,  11/6/2019
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
Getting Started With Emerging Technologies
Looking to help your enterprise IT team ease the stress of putting new/emerging technologies such as AI, machine learning and IoT to work for their organizations? There are a few ways to get off on the right foot. In this report we share some expert advice on how to approach some of these seemingly daunting tech challenges.
Slideshows
Flash Poll