Wall Street Journal Reporter Eats Crow, Sort of - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Government // Mobile & Wireless
Commentary
8/17/2007
10:19 AM
Commentary
Commentary
Commentary
50%
50%

Wall Street Journal Reporter Eats Crow, Sort of

Not that anyone races to the stodgy Wall Street Journal for tech info anyway but it's recent article about how to circumvent a company's IT department policies made lots of people angry, including yours truly.

Not that anyone races to the stodgy Wall Street Journal for tech info anyway but it's recent article about how to circumvent a company's IT department policies made lots of people angry, including yours truly.(I tried to read some of the responses to the article at WSJ online. After a lengthy search, I found some, but they were, maddeningly, held just beyond reach behind the "subscribers only" wall. There is no way I'm paying to read a newspaper online.)

Now, WSJ writer Vauhini Vara seems to be eating crow, in a very subtle, dignified, WSJ way, of course. How else to explain her follow up article, a mere two weeks later, titled "Helping the IT Department Help You"? Which one is it, Ms. Vara? Should we mess with the IT department or help it?

Not that there's much in this article that will be of much help. Is there anyone out there that still doesn't know how to create a secure password? (Hint: Don't use the word password.)

And here's the advice on how to get a quick answer from the IT department: "Instead, offer some basic information right when you request help: What were you doing when "X" did something unexpected? Did it give you any error messages? If so, what were they? When did it happen and how long has it been going on? Can you make it do it again? By when do you need the help?"

Hey I read an even better suggestion, and it comes from a commenter on Lifehacker, which links to the original WSJ article. "Don't piss off your IT team. They can make you miserable. Trust me."

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
Commentary
2021 Outlook: Tackling Cloud Transformation Choices
Joao-Pierre S. Ruth, Senior Writer,  1/4/2021
News
Enterprise IT Leaders Face Two Paths to AI
Jessica Davis, Senior Editor, Enterprise Apps,  12/23/2020
Slideshows
10 IT Trends to Watch for in 2021
Cynthia Harvey, Freelance Journalist, InformationWeek,  12/22/2020
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
2021 Top Enterprise IT Trends
We've identified the key trends that are poised to impact the IT landscape in 2021. Find out why they're important and how they will affect you.
Slideshows
Flash Poll