Movement from traditional to IP telephony services has been taking place for several years. A leader in traditional voice services, Virtual PBX has now broadened its offerings, so they work better with IP.The Virtual PBX Complete solution offers customers flexibility: it runs over IP lines, cell phones, or traditional connections. The service was designed to be easy to use: users connect the phones to a broadband Internet connection and the devices register.
In business for 15 years, Virtual PBX has developed a number of calling features, including auto-attendant with professional greetings; a greetings library; and customizable greetings and hold music for different departments. In addition, the system includes automatic or manual call recording with optional administrator control, departmental load balancing, and Web management and real-time monitoring. Employees may be interested in follow-me/find-me capabilities; online voicemail retrieval by phone or by e-mail; and inbound and outbound faxing with no fax machine
The services are packaged in a couple of ways. For unlimited minutes a month, pricing is about $20 per employee per month. Companies can opt for services with limited minutes each month, starting at $9.99 per employee per month.
Virtual PBX has done well delivering voice services to small and medium businesses for many years. Recently, competition has intensified as companies started to deploy unified communications applications. Virtual PBX now has a solution with an IP foundation, which may appeal to a broader base of current and potential customers.