Siemens Enterprise Communications Improves Office Suite - InformationWeek

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3/1/2011
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Siemens Enterprise Communications Improves Office Suite

Mobile communications have become a prime option for executives. In response, Siemens Enterprise Communications expanded the mobile features of its OpenScape Office Unified Communications suite.

Mobile communications have become a prime option for executives. In response, Siemens Enterprise Communications expanded the mobile features of its OpenScape Office Unified Communications suite.OpenScape Office V3 supports a range of services: voice and Web conferencing, presence, mobility, social networking, and multi-channel contact centers. The new release is designed to help mobile and remote workers stay connected. Traveling workers now have access to the Siemens UC tool. Also presence information can be displayed on mobile devices, such as cell phones. Another improvement is employees can now link OpenScape Office to other presence systems via an open industry standard, the XMPP (Extensible Messaging and Presence Protocol) interface. The protocol was designed to allow users to send instant messages to anyone else on the Internet, regardless of differences in the underlying operating systems and browsers.

The new solution is three configurations. The OpenScape LX supports up to 500 users, runs on a single server, and works with LX and MX systems. The OpenScape Office MX works with up to 150 users, functions on IP and PSTN networks, and runs on MX and LX systems. The OpenScape Office HX operates on the company's HiPath 3000 solution.

Traditionally, Siemens has been a key supplier of business voice systems. With the movement to IP and Unified Communications, the company has struggled to maintain its leading position. The enhancements underscore its latest attempt to improve its position in the small and medium business market segment.

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