Liaise Launches E-Mail Collaboration Tool - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Mobile // Mobile Applications
Commentary
9/17/2010
04:39 PM
Jake Widman
Jake Widman
Commentary
50%
50%

Liaise Launches E-Mail Collaboration Tool

The Outlook add-in automatically captures dates, action items, and more from e-mail messages and creates to-do lists and calendar items, making it easier to work with the information that's often lost in an Inbox.

The Outlook add-in automatically captures dates, action items, and more from e-mail messages and creates to-do lists and calendar items, making it easier to work with the information that's often lost in an Inbox.Liaise was created, according to company founder Sid Minassian, to address the facts that e-mail is still the most common collaboration tool in businesses, but finding and tracking the project information contained in messages is a laborious process. Many businesspeople receive one or two hundred e-mails a day and send up to 75 more, according to Minassian's research, and don't have an easy way to surface the task and schedule data from those discussions. There are dedicated collaboration tools available, but the challenge there is to get everyone on a team -- which can included people outside the company -- up and running on those systems. Everyone uses e-mail, though (even if they also have a collaboration tool).

Liaise semantically analyzes the contents of e-mail messages for "Keypoints" related to projects, tasks, and timing. For example, an e-mail sent to Jim with a sentence that begins "Please call…" will produce an action item for Jim. Terms like "today" and "ASAP," or "right away" will add a due date to the action item and, since it's due "today" assign it a high priority. Any of these choices can be overridden, enabling the user to "train" Liaise to process information more and more accurately.

E-mails sent to team members not equipped with Liaise just appear as regular messages, with or without the Liaise comments embedded, eliminating the problem of getting everyone to use a product before anyone benefits. Members with Liaise, though, get a dashboard that lets them manage their projects, action items, due dates, and status. The software also provides a List mode for adding items outside of e-mail. (There's no way to link in external files yet, though.)

Mobile devices that sync with Outlook can see the relevant Keypoints, and Minassian says full-featured mobile apps are in the product's future. The company has also built a version with Sharepoint integration as a demonstration product and is looking at other forms of integration with external systems. A Web edition is also in the works.

The product, which has been in beta for a while, got its commercial release this week. Liaise works with Outlook 2003, 2007, and 2010 and with Windows XP, Vista, and 7. Subscription prices range from $50 per user per year up to $3,150 for 50 users for two years.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
Slideshows
11 Ways DevOps Is Evolving
Lisa Morgan, Freelance Writer,  2/18/2021
Commentary
Graph-Based AI Enters the Enterprise Mainstream
James Kobielus, Tech Analyst, Consultant and Author,  2/16/2021
News
What Comes Next for AWS with Jassy to Become Amazon CEO
Joao-Pierre S. Ruth, Senior Writer,  2/4/2021
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
2021 Top Enterprise IT Trends
We've identified the key trends that are poised to impact the IT landscape in 2021. Find out why they're important and how they will affect you.
Slideshows
Flash Poll