Bridging The Communications Gap - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
News

Bridging The Communications Gap

Siemens' OpenScape combines all forms of communications in one interface run by a server and connected to the communications infrastructure.

The enterprise division of Siemens AG this week unveils a unique application that combines E-mail, voice mail, instant-messaging contact lists, collaboration tools, calendar, and presence capabilities in one interface run by a server connected to the communications infrastructure.

A Session Initiation Protocol-compliant offering, OpenScape 1.0 bridges the gap between the various methods of communications people use. It also takes IP telephony to the next level. "Our design goal was to develop a communications software applications suite independent of time, distance, and medium," says Mark Straton, VP of global marketing for Siemens Information and Communication Networks Inc. What's more, because it resides on the corporate LAN as an IT application, customers can integrate their ERP or CRM applications with the interface.

Like other integrated inbox or unified-messaging applications, OpenScape provides text-to-speech-to-text for voice and E-mails. But it goes a few steps further by denoting in real time using icons and Microsoft Greenwich presence software how to get in touch with each person on a contact list--via phone, cell phone, instant messaging, or E-mail. Users click on a business partner's name and the software automatically sets up the appropriate connection link. Businesses also can set up collaboration groups. A single click automatically sets up conference calls or Web-based meetings from WebEx Communications Inc.

"This is the vision for voice over IP," says Vijay Bhagavath, a Forrester Research telecom analyst. "Now, we're just putting voice IP packets on a LAN. That is childish. As voice gets on IP and can be integrated with enterprise apps--that's the 'wow' factor."

Siemens is the first vendor to offer such a solution, Bhagavath says. Cisco Systems and Avaya Inc. are among several vendors working on similar capabilities. Cisco says customers could achieve some of the same functionality today, but doing so would require systems-integration work. So far, no one except Siemens has used the tool, but it plans to start trials in May for about 50 companies, each with 50 to 200 users. The application will be sold primarily through partners and resellers and will be priced at about $250 per user.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
The State of IT & Cybersecurity Operations 2020
The State of IT & Cybersecurity Operations 2020
Download this report from InformationWeek, in partnership with Dark Reading, to learn more about how today's IT operations teams work with cybersecurity operations, what technologies they are using, and how they communicate and share responsibility--or create risk by failing to do so. Get it now!
Slideshows
IT Careers: 10 Industries with Job Openings Right Now
Cynthia Harvey, Freelance Journalist, InformationWeek,  5/27/2020
Commentary
How 5G Rollout May Benefit Businesses More than Consumers
Joao-Pierre S. Ruth, Senior Writer,  5/21/2020
News
IT Leadership in Education: Getting Online School Right
Jessica Davis, Senior Editor, Enterprise Apps,  5/20/2020
Register for InformationWeek Newsletters
Video
Current Issue
Key to Cloud Success: The Right Management
This IT Trend highlights some of the steps IT teams can take to keep their cloud environments running in a safe, efficient manner.
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll